Information for advocates and representatives

Important information about current wait times

We are sorry that it could take several months before we can look at your case.

Current wait times are:

up to seven months for complaints about the NHS
up to four months for complaints about UK Government departments.

Elderly couple looking at PHSO How to complain leaflet

Helping people use our service

Woman looking at PHSO online complaint form

Complaint forms

How we look into complaints

An overview of our three-step process

Putting things right

What happens if we uphold a complaint about an organisation

Short stories which show the impact that public service failures have on people's lives