Information about events organised by the Parliamentary and Health Service Ombudsman.

Meet the Ombudsman: Annual Open Meeting 2018

On 22 May 2018, we hosted our second annual open meeting in London.

Ombudsman Rob Behrens shared our new three year strategy and spoke of returning to the core values of an ombudsman service.

Guest speakers included: government complaints champion and HMRC Customs Director General Customer Services, Angela MacDonald and James Titcombe, father of Joshua Titcombe.

After a lively Q&A session, breakout sessions featured discussions on innovation and good practice in complaint handling and alternative dispute resolution.

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Annual Open Meeting 2017

Over 100 people joined us for our first open meeting in November 2017 in Manchester. Participants included complainants, complaint handlers and representatives of national bodies.   

Rob Behrens shared his vision for developing a modern Ombudsman service, Scott Morrish spoke powerfully about his experience of making a complaint about the NHS, and Dr Bill Kirkup shared his experience as an independent investigator.

There were also breakout sessions for complainants, complaint handlers and regulators.

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