Information about events organised by the Parliamentary and Health Service Ombudsman.

Meet the Ombudsman: Annual Open Meeting 2018

On 22 May 2018, we’ll be hosting our second annual open meeting in central London.

Guest speakers will be patient safety campaigner, James Titcombe OBE, and Director General of Customer Services for HM Revenue and Customs, Angela MacDonald CBE.

There will be an opportunity to put your questions to Ombudsman Rob Behrens CBE and our panel of speakers, and to take part in optional breakout sessions on complaint handling.

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Film competition: 'What's the point of complaining?'

We’re launching a film competition in partnership with the Association of Colleges. The competition is open to students at colleges that are members of the Association.

The best short film which addresses the question: ‘What’s the point of complaining?’ will win a prize of £400.

Entries should be submitted by 5pm, 15 April 2018.

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Annual Open Meeting 2017

Over 100 people joined us for our first open meeting in November 2017 in Manchester. Participants included complainants, complaint handlers and representatives of national bodies.   

Rob Behrens shared his vision for developing a modern Ombudsman service, Scott Morrish spoke powerfully about his experience of making a complaint about the NHS, and Dr Bill Kirkup shared his experience as an independent investigator.

There were also breakout sessions for complainants, complaint handlers and regulators.

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