Information about events organised by the Parliamentary and Health Service Ombudsman.
Complaint Standards Framework webinar
Our live webinar held on 10 September 2020 explored the new Complaint Standards Framework and the positive impact it will have on the NHS complaints process. Click below to find out more and watch a recording or read a transcript of the webinar.
Ombudsman's Public Lecture 2020
We're holding our 2020 Ombudsman’s Public Lecture at 6.30pm on 5 May in Manchester. This year our lecture will focus on improving patient safety and using evidence and insight to prevent suicide in mental health care.
Guest speaker Professor Louis Appleby will share insights into how health care services can be made safer for people at risk of suicide.
Annual Open Meeting 2019
We held our third annual Open Meeting on Wednesday 2 October 2019 at the Pendulum Hotel in Manchester.
Ombudsman Rob Behrens welcomed complainants, complaint handlers, members of the public and other stakeholders to hear from guest speakers. Participants also had the chance to take part in a Q&A and panel discussion.
Ombudsman's Public Lecture 2018
Our 2018 Ombudsman lecture took place at the London School of Economics on Thursday 13 December.
The lecture 'Avoiding the Avoidable: Comparative Approaches to Patient Safety' was delivered by Sir Liam Donaldson, former Chief Medical Officer and patient safety expert.
Sir Liam presented the latest international thinking on approaches to patient safety and the challenges and opportunities this presents for health care leaders. Parliamentary and Health Service Ombudsman Rob Behrens then talked about the Ombudsman's role in working with others to improve patient safety. This was followed by a lively Q&A session with a diverse and engaged audience.
Listen to the Radio Ombudsman podcast of the lecture below:
Annual Open Meeting 2018
On 22 May 2018, we hosted our second annual open meeting in London.
Ombudsman Rob Behrens shared our new three year strategy and spoke of returning to the core values of an ombudsman service.
Guest speakers included: government complaints champion and HMRC Customs Director General Customer Services, Angela MacDonald and James Titcombe, father of Joshua Titcombe.
After a lively Q&A session, breakout sessions featured discussions on innovation and good practice in complaint handling and alternative dispute resolution.
Annual Open Meeting 2017
Over 100 people joined us for our first open meeting in November 2017 in Manchester. Participants included complainants, complaint handlers and representatives of national bodies.
Rob Behrens shared his vision for developing a modern Ombudsman service, Scott Morrish spoke powerfully about his experience of making a complaint about the NHS, and Dr Bill Kirkup shared his experience as an independent investigator.
There were also breakout sessions for complainants, complaint handlers and regulators.