Meet the Ombudsman: Annual Open Meeting 2019

Annual Open Meeting 2019

We held our third annual Open Meeting on 2 October at the Pendulum Hotel in Manchester.

Ombudsman Rob Behrens welcomed complainants, complaint handlers, members of the public and other stakeholders to hear from guest speakers.

We will shortly be sharing a summary of the meeting, and responding to questions we didn't have time to answer in the Q&A. In the meantime, you can watch our livestream of the meeting on YouTube.


12.45pm to 1.15pm  Coffee and registration 
1.15pm to 1.20pm

Welcome and housekeeping

Sarah Barclay, Co-Director at Medical Mediation

1.20pm to 1.40pm

Highlights of the year

Rob Behrens, CBE, Parliamentary and Health
Service Ombudsman

1.40pm to 2.05pm

Guest speaker

Jonathan Slater, Permanent Secretary at the
Department for Education

2.05pm to 2.20pm A quick break
2.20pm to 2.30pm

Strategic direction, complaints standards work

Amanda Campbell, CBE, Chief Executive at the Parliamentary and Health Service

2.30pm to 2.40pm


Amanda Campbell, CBE, Chief Executive at the Parliamentary and Health Service Ombudsman, and Rosemary Agnew, Scottish Public Services Ombudsman

2.40pm to 3pm

Guest speaker 

Peter Tyndall, Ombudsman for Ireland, President
International Ombudsman Institute

3pm to 4.15pm Q&A and panel discussion


About the keynote speakers

Jonathan Slater

Jonathan Slater is Permanent Secretary at the Department for Education (DfE). His work on the new UK Strategic Framework, as well as many years’ direct experience of managing a range of departments and initiatives, will give valuable insight on how government departments can be user-centred and work with frontline staff.

Before working at DfE, Jonathan was Director General and Head of the Economic and Domestic Secretariat at the Cabinet Office, and Director General of Head Office and Commissioning Services for the Ministry of Defence.

He was made Stonewall’s Senior Champion of the Year in 2019 for promoting a diverse and inclusive workplace.

Peter Tyndall

Peter Tyndall was appointed Ombudsman and Information Commissioner for Ireland in December 2013. He is responsible for providing redress in respect of almost all public services provided by or on behalf of the state and local government.

He has produced major reports on End of Life Care, complaints management in the health service, and the Magdalen Restorative Justice Scheme. Peter, who is from Dublin, previously served as Public Services Ombudsman for Wales.

He was Chief Executive of the Arts Council of Wales and Head of Education and Culture for the Welsh Local Government Association. Peter is currently President of the International Ombudsman Institute.

Date and time

Wednesday, 2 October 2019 from 13:00 to 16:30 (BST).


Pendulum Hotel - Manchester City Centre

Sackville Street

M1 3BB