Every day, we work to make sure people are treated fairly and their experiences lead to positive change.
We believe in the power of complaining. A well-handled complaint can reveal the truth, bring closure and help improve public services for everyone. That's why we listen carefully, investigate independently and use what we learn to make things better.
We are looking for people who care about public service and share our values. Whether you are supporting investigations, developing services or helping colleagues thrive, you will be part of work that makes a real difference.
Visit our latest jobs to view jobs in our Manchester and London offices.
We've put together some tips to help you apply for a role with us.
Our benefits
We offer a range of development opportunities including training, coaching and mentoring.
We offer a generous basic holiday entitlement of 30 days and 2.5 days statutory holiday as well as the normal public and bank holidays.
We participate in the Principal Civil Service Pension scheme.
Our discount scheme gives you access to a range of discounts at a variety of retailers.
The Bicycle Loan Scheme allows you to pay for the cost of a bicycle (up to £1,000) as a loan which is deducted from your gross salary.
We offer a salary advance to pay for a season ticket for home to office travel or car parking season ticket used for travel to the office.
Our staff have access to a free helpline so you can speak to professionals and counsellors for help and advice.
We offer an annual allowance of £120 for recognised gyms to help with the cost of your membership.
Our flexible working scheme lets you adapt your hours to suit your lifestyle needs.
We will pay the annual membership fee for relevant professional bodies if relevant to your role.
Our values
Our values are core to what we stand for. They have been developed in close consultation with our staff and all those who use our service so we all have a shared understanding about the type of ombudsman service we want to be.
Scam warning
We have been made aware that some websites are falsely advertising job vacancies for the Public Service Ombudsman. We only advertise job vacancies through these official channels:
- our website
- LinkedIn
- Civil Service Jobs
- GOV.uk
- Indeed
- Ombudsman Association
- BMEjobs.co.uk
- Disabilityjob.co.uk
- Neurodiversityjobs.co.uk
- LGBTjobs.co.uk
Do not share personal details with any other websites claiming to represent the Public Service Ombudsman. Email us at recruitment@ombudsman.org.uk to report any concerns.
