Information for MPs

We offer support to MPs to help you handle complaints from your constituents. We can only consider complaints about UK government services if an MP refers it to us.
Helping your constituents to use our service
How we can support MPs and MP caseworkers
Our role and relationship with Parliament

Check your constituent's complaint is ready for us

Before they come to you

Have they complained to the organisation they are unhappy with and got a final response?

Complain in time

Have they come to you within 12 months of knowing about the issue?

Check it's one for us

Have you checked the complaint is about an organisation we can investigate?

Complete the complaint form

If necessary, help your constituent to fill in our complaint form.

Sign and submit the form

Sign the complaint form and email or post it to us.

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More advice on helping your constituent
Guidance for MPs and MP caseworkers leaflet
Our leaflet explains how your role links with ours and how to refer complaints to us.

Download the leaflet or contact our Public Affairs team to request a copy.
Download our leaflet for MPs