Have they complained to the organisation they are unhappy with and got a final response?
Have they come to you within 12 months of knowing about the issue?
Have you checked the complaint is about an organisation we can investigate?
If necessary, help your constituent to fill in our complaint form.
Email the PDF or post the hard copy complaint form to us.
Please signpost your constituents to our website and encourage them to complete our online complaint form. This is the quickest way to bring a complaint to us and helps us capture the digital information we need.
After completing the online form, your constituent can download the referral PDF and send it to you. You can then return the completed referral to us by email. A physical signature is not needed.
If your constituent needs an alternative format, there are Easy Read complaint forms and large print complaint forms available. For any other formats, they can call us on 0345 015 4033. BSL users can contact us through the Sign Video service.
If you need to provide a Word version as a reasonable adjustment you can download a UK government services complaint form [Word, 108KB].
