Contact us for help
If you're an MP and would like to discuss a particular case or would like more information about our work, contact us:
- for casework enquiries, call us on our dedicated MP helpline 0300 061 4953 or email us at MP@ombudsman.org.uk
- to find out more about how we can support you with resources and training, or to meet with a member of our Public Affairs team, email publicaffairs@ombudsman.org.uk
- write to us at Public Service Ombudsman, Citygate, 51 Mosley Street, Manchester M2 3HQ.
If you want to direct a constituent to us, ask them to call 0345 015 4033.
Resources and training
We offer a range of resources and training for MPs and their staff to help them carry out their statutory duties.
Complaint Champions workshops
These are 60 to 90 minute sessions about our role and how to refer a complaint. They are ideal for new starters as part of the induction process or as a refresher.
Visit our Eventbrite page to book one of the upcoming workshops. If there are no available dates, contact our Public Affairs team.
Parliamentary drop-in events
We hold drop-in sessions two or three times a year in Parliament. These events are an opportunity to bring any casework-related queries to our senior caseworkers and get updates on cases. You can also can book a slot to meet the Ombudsman directly.
At the drop-in events, MPs and their staff will have the opportunity to:
- meet and hear from the Ombudsman directly
- find out more about the complaints process
- meet our colleagues, including senior caseworkers and the Public Affairs team
- learn more about the role of the Ombudsman and how we help improve public services for your constituents
- hear about our strategy and the Ombudsman’s vision
- ask about any specific constituency complaint queries you have.
To find out the date of the next event or to book a meeting with the Ombudsman, email publicaffairs@ombudsman.org.uk.
Constituency complaints report
At these sessions we delve deep into our data to show how we can use our insight to highlight complaint themes at constituency, regional and national levels.
We also use geodemographic information to show who is most affected by failures in public services. This allows us to highlight issues and trends with public service complaints in your constituency and show how they compare to other areas.
If you would like to book a bespoke session for your constituency, email publicaffairs@ombudsman.org.uk