Blog

This, my first year as Parliamentary and Health Service Ombudsman, has seen an operational challenge for my Office in the form of a significant increase in complaints about health and government services. Demand for our service has risen to record...

Welcome to the latest edition of my blog series, Prioritising Patient Safety. This edition feels like a particularly significant one to share with you. We recently launched our new five-year strategy. I want to use this blog to show how...

This year marks a new chapter for the Parliamentary and Health Service Ombudsman. We’ve announced our new five-year strategy - and I'm genuinely excited about what it means for the people we serve and the public services we all rely...

"Really engaging, respectful and accessible workshop for our deaf community. If only more organisations were as aware of the importance of equal access as you are. Thank you all!" — Online participant, Empowering Deaf Society When my colleague Chloe and...

Welcome to the latest edition of my blog series, Prioritising Patient Safety. It's been a year since I first started writing these blogs. They have been well received with positive feedback, and I want to thank you for your continued...