World Patient Safety Day 2024: Improving diagnosis for patient safety
17 September 2024
Today is the fifth annual World Patient Safety Day. This year’s theme is Improving Diagnosis for Patient Safety. It recognises the importance that accurate, safe, and timely diagnosis can have on patients and their families. We know that the dedication...
Annual report 2023 to 2024: strengthening relationships between people and public services
18 July 2024
This year we bid farewell to our long-standing Ombudsman and our Chief Executive Officer, Sir Rob Behrens and Amanda Amroliwala. Given the extraordinary foundations they laid together, I was honoured to be appointed to succeed Amanda as Chief Executive Officer...
New improved guides on good complaint handling for the NHS and UK central government
15 May 2024
Today we have published new Good complaint handling guides for the NHS in England and UK central government organisations. The guides will help these organisations approach complaint handling in a clear and consistent way. Clear, concise and easy-to-use The guides...
My final Radio Ombudsman podcast: Reflections on seven years in office
28 March 2024
Today I publish my final podcast as Parliamentary and Health Service Ombudsman. When I started as Ombudsman seven years ago, Radio Ombudsman was one of the initiatives I launched to make the organisation more outward-facing. The podcast helps demystify what...
Barriers to better conversations about end-of-life care
14 March 2024
When it reaches the critical point when families and carers have to make difficult decisions about a loved one’s end-of-life care, it’s sometimes the first they have heard about the medical decision known as ‘Do Not Attempt Cardiopulmonary Resuscitation’ (DNACPR)...