Blog

From today the Parliamentary and Health Service Ombudsman will be known as the Public Service Ombudsman. But it’s not just a new name. The name itself speaks to something I've believed in throughout my career: a public sector that delivers...

World Patient Safety Day is an opportunity to reflect on how we can make healthcare safer for everyone. This year's theme focuses on improving the safety of people living with noncommunicable diseases. It recognises both the complexity of their care...

This, my first year as Parliamentary and Health Service Ombudsman, has seen an operational challenge for my Office in the form of a significant increase in complaints about health and government services. Demand for our service has risen to record...

Welcome to the latest edition of my blog series, Prioritising Patient Safety. This edition feels like a particularly significant one to share with you. We recently launched our new five-year strategy. I want to use this blog to show how...

This year marks a new chapter for the Parliamentary and Health Service Ombudsman. We’ve announced our new five-year strategy - and I'm genuinely excited about what it means for the people we serve and the public services we all rely...