Blog

As the year draws to a close, it’s an appropriate time to reflect on the work we’ve done over the last year to drive improvements in patient safety. I wanted to share some of the many examples over the past...

Sometimes when people bring a complaint to us it’s not ready for us to investigate. We call these premature complaints. When this happens, the person complaining to us needs to go back to the organisation they complained about or their...

In a world where technology is evolving at lightning speed and people’s expectations are higher than ever, every organisation must adapt or risk falling behind. The Parliamentary and Health Service Ombudsman is no exception. That’s why we recently launched our...

October is national Speak Up Month. It’s an opportunity for us all to raise awareness of how much we value speaking up in our organisations. As the Parliamentary and Health Service Ombudsman’s new Freedom to Speak Up Guardian, I understand...

This year’s World Patient Safety Day focuses on " Engaging patients for patient safety". It recognises the crucial role patients, families and caregivers play in safe healthcare. At PHSO we see complaints as vital for capturing patient feedback. Listening and...