Blog

The Complaint Standards have had a hugely positive impact on complaint handling in the NHS England and UK Central Government since they were introduced in 2021. Now we’re asking for your help to spread that success across the public sector...

In 2024, we started running workshops where voluntary, community and social enterprise organisations become Complaint Champions. This gives them the tools they need to help people who use their services navigate the complex complaints landscape. The workshops are just one...

As 2024 draws to a close, it’s a good time to pause and reflect on a year of significant milestones here at the Parliamentary and Health Service Ombudsman. It’s also a time to look forward to some of what lies...

Yesterday, the Government issued an apology to the women affected by its failure to communicate State Pension age changes. This is a very significant announcement that thousands of women across the UK have waited many years to hear. For some...

Last month, the Outreach and Public Engagement Team held roundtable discussions with organisations that help people get their voices heard, also known as advocacy organisations, at our Manchester and London offices. I joined the team earlier this year. We focus...