Blog

In a world where technology is evolving at lightning speed and people’s expectations are higher than ever, every organisation must adapt or risk falling behind. The Parliamentary and Health Service Ombudsman is no exception. That’s why we recently launched our...

October is national Speak Up Month. It’s an opportunity for us all to raise awareness of how much we value speaking up in our organisations. As the Parliamentary and Health Service Ombudsman’s new Freedom to Speak Up Guardian, I understand...

This year’s World Patient Safety Day focuses on " Engaging patients for patient safety". It recognises the crucial role patients, families and caregivers play in safe healthcare. At PHSO we see complaints as vital for capturing patient feedback. Listening and...

In our 2022 to 2025 corporate strategy, we have committed to finding out what stops people from complaining. This is so we can explore how to work with communities to remove those barriers and raise awareness of our service. Targeted...

This is my final Annual Report as Parliamentary and Health Service Ombudsman as my seven-year term comes to an end in March 2024. It is also Amanda Amroliwala’s last Report as Chief Executive as she steps down in July 2023...