Blog

This year’s World Patient Safety Day focuses on " Engaging patients for patient safety". It recognises the crucial role patients, families and caregivers play in safe healthcare. At PHSO we see complaints as vital for capturing patient feedback. Listening and...

In our 2022 to 2025 corporate strategy, we have committed to finding out what stops people from complaining. This is so we can explore how to work with communities to remove those barriers and raise awareness of our service. Targeted...

This is my final Annual Report as Parliamentary and Health Service Ombudsman as my seven-year term comes to an end in March 2024. It is also Amanda Amroliwala’s last Report as Chief Executive as she steps down in July 2023...

An “insidious negative culture involving a tolerance of poor standards”. These are the words of Sir Robert Francis ten years ago as he described failings at the Mid-Staffordshire NHS Foundation Trust. His landmark inquiry revealed hundreds of patients at the...

In April, we held a drop-in event at Portcullis House so MPs and their staff could meet with PHSO colleagues, learn more about our role and find out more about the complaints process. As the Ombudsman, we make final decisions...