Barriers to complaining: what happens when a complaint comes to us too soon?
8 December 2023
Sometimes when people bring a complaint to us it’s not ready for us to investigate. We call these premature complaints. When this happens, the person complaining to us needs to go back to the organisation they complained about or their...
Charting our digital future: the next stage in our transformation journey
16 November 2023
In a world where technology is evolving at lightning speed and people’s expectations are higher than ever, every organisation must adapt or risk falling behind. The Parliamentary and Health Service Ombudsman is no exception. That’s why we recently launched our...
Freedom to Speak Up: Breaking Barriers
30 October 2023
October is national Speak Up Month. It’s an opportunity for us all to raise awareness of how much we value speaking up in our organisations. As the Parliamentary and Health Service Ombudsman’s new Freedom to Speak Up Guardian, I understand...
World Patient Safety Day 2023: Safe care needs patient voices. Is the NHS ready to listen?
17 September 2023
This year’s World Patient Safety Day focuses on " Engaging patients for patient safety". It recognises the crucial role patients, families and caregivers play in safe healthcare. At PHSO we see complaints as vital for capturing patient feedback. Listening and...
How we’re using research to address barriers to complaining
22 August 2023
In our 2022 to 2025 corporate strategy, we have committed to finding out what stops people from complaining. This is so we can explore how to work with communities to remove those barriers and raise awareness of our service. Targeted...