Radio Ombudsman: Will Powell’s 32-year quest for justice for son Robbie
16 May 2022
My latest guest on Radio Ombudsman is Will Powell, the father of Robbie Powell, who sadly died of Addison’s Disease 32 years ago when he was just 10 years old. Following Robbie’s death it became apparent that Addison’s Disease had...
Our new strategy 2022 to 2025: A voice for improvement in public services
1 April 2022
Every day we hear stories of how people have faced injustice, whether in the services provided by the health sector or in those provided by Government and its agencies. These stories are about people who didn’t get the support they...
Make complaints count: Share your views on new Complaint Standards for UK Central Government
22 March 2022
Andrew Medlock gives an update on the work we’ve been doing with partners to develop a comprehensive set of Complaint Standards for public sector organisations. He also invites you to take part in our public consultation on the Standards. For...
Marking Holocaust Memorial Day 2022: reflections from my visit to Auschwitz-Birkenau
27 January 2022
Holocaust Memorial Day is a day to reflect on the lives of the millions of people who were stripped of their dignity and murdered during the Holocaust. To mark this day, I wanted to share my experiences of visiting Auschwitz-Birkenau...
Manchester Memorandum working seminar on the development of national Ombudsman institutions
29 November 2021
Earlier this month I was delighted to jointly host the Working Seminar on the Manchester Memorandum with the International Ombudsman Institute (IOI) . The event brought together representatives from Ombudsman organisations, both in person and online, for a vibrant discussion...