Blog

This month we’ve seen how our work helps parliament hold NHS organisations to account for the quality of care people experience. The Public Administration and Constitutional Affairs Select Committee (PACAC) has been holding an inquiry into the issues raised in...

Earlier in April we held our first meeting of the Health and Social Care Regulators’ Forum Working Group formed to create a system-wide Complaint Standards Framework, which will set out a unified vision of best practice in complaints handling for...

I have spoken on many occasions about the excellent opportunity that exists for all Ombudsmen, and everyone who works for Ombudsman services, to learn from one another. I have a lifelong passion for education and know that our continuous learning...

One of our strategic objectives is to work in partnership with public services to support and improve front line complaints handling. NHS England has been delivering complaints handling training to the dental profession for the last 18 months. Liaison manager...

Last year, the former Chief Medical Officer, Sir Liam Donaldson, agreed to act as independent adviser to a review of how the Parliamentary and Health Service Ombudsman draws on clinical advice in its casework. The review was chaired by non-executive...