Help shape the future of complaint handling: Share your views
15 July 2020
Today we are launching two public consultations. The first is on a new framework to promote consistent, high quality, complaint handling in the NHS. The second is on PHSO’s own Strategy for the next three years. Your views on both...
Peer review of the Office of the Catalonian Ombudsman
26 June 2020
In a recent publication the International Ombudsman Institute (IOI) published a Guide to Peer Reviews setting out best practice in conducting peer reviews of Ombudsman offices. This followed the deliberations of a seminar co-hosted by PHSO and the IOI in...
Delivering our service during the coronavirus pandemic
20 April 2020
As we navigate the way through these challenging times, I want to outline how PHSO has responded to the coronavirus crisis. Our priorities at this time are the safety and wellbeing of all our colleagues while continuing to deliver an...
Welcome to the first annual Ombudsman’s Casework Report
5 March 2020
Today we published the first annual Ombudsman’s Casework Report . It gives an insight into the wide range of issues we investigate, and the importance of making a complaint if things go wrong. It demonstrates our increasing transparency as an...
International Holocaust Memorial Day: What it means to me
27 January 2020
Holocaust Memorial Day (HMD) 2020 marks 75 years since the liberation of Auschwitz-Birkenau. As we remember the millions of people who were stripped of their dignity and murdered during the Holocaust, I’d like to share my family’s story and reflect...