Blog

Today we publish our new three-year strategy. Central to this is our vision to become an exemplary Ombudsman service. In developing our new strategic plan, we have received valuable input both from our own staff and a wide range of...

Unveiling plans to transform mental health support in January 2017, Prime Minister Theresa May said: ‘For too long mental illness has been something of a hidden injustice in our country, shrouded in a completely unacceptable stigma and dangerously disregarded as...

Earlier this week I sat down with Michael King, Local Government and Social Care Ombudsman to record our second Radio Ombudsman podcast. Michael, or Mick as he is also known, was born and grew up in Liverpool and has had...

Over three years ago, we worked with Healthwatch England and the Local Government and Social Care Ombudsman, to create a user-led vision that would help improve the way complaints are handled across the NHS and social care. We spoke to...

On Thursday 30 November in Manchester, we held our first ever Open Meeting, one of our new initiatives to engage with the people who use our service and the organisations we investigate and work with. I want to start by...