Blog

Last month, we held our second Annual Open Meeting, this time in central London. The event demonstrates our ambition to be a more outward-facing, accessible, and transparent ombudsman service. Approximately 200 delegates attended. Over a third of those were complainants...

I recently sat down with Sir David Behan, Chief Executive of the Care Quality Commission, to record our latest Radio Ombudsman podcast. In January 2018, Sir David announced he would be stepping down, but he pledged to continue in the...

Today we publish our new three-year strategy. Central to this is our vision to become an exemplary Ombudsman service. In developing our new strategic plan, we have received valuable input both from our own staff and a wide range of...

Unveiling plans to transform mental health support in January 2017, Prime Minister Theresa May said: ‘For too long mental illness has been something of a hidden injustice in our country, shrouded in a completely unacceptable stigma and dangerously disregarded as...

Earlier this week I sat down with Michael King, Local Government and Social Care Ombudsman to record our second Radio Ombudsman podcast. Michael, or Mick as he is also known, was born and grew up in Liverpool and has had...