Blog

Rob Behrens, Parliamentary and Health Service Ombudsman, talks about the importance of older people feeling able to complain about poor care or treatment in hospital. Reading the results of our survey of Gransnet members on the care and treatment of...

Accessibility was one of our top priorities when we started work on our new website. As well as making our service available to as many as people as possible, we wanted to achieve the AA standard in the big wide...

This week we published the Parliamentary and Health Service Ombudsman’s Annual Report for 2016-17. This shows that as the service continues to transform itself, we have much to be proud of. Our organisation has improved its performance on last year...

When we consider and investigate NHS complaints, we look at the response the organisation has already given. NHS complaints managers often ask me what makes a good response. Recently, we’ve been seeing cases where health organisations have sent audio recordings...

Understanding what it's like 'on the ground' In my first blog, I said it was critical that we keep listening both to the people who use our service and the organisations we investigate. Since taking up post I’ve been keen...