Blog

Andrew Medlock, Assistant Director of Customer Services reflects on our first conference for advocacy providers. 'You can't leave, dear', hospital staff repeatedly told an elderly lady, despite her having the right to discharge herself from hospital. With the exception of...

In light of today's parliamentary hearing into our Dying without dignity report, clinical adviser, Charles Turton at the Parliamentary and Health Service Ombudsman discusses the importance of making sure people get the right care at the end of their lives...

In my role as a Health Liaison Manager, I spend much of my time visiting NHS complaints managers to talk about our work, how the Parliamentary and Health Service Ombudsman's service is changing and to share. We've recently undertaken some...

In 2013 we took a bold decision to change our service. Previously we only investigated cases where we were pretty sure there had been an administrative fault or a failure in service which had led to an injustice. Now we...

The delivery of public services has transformed since the first ombudsman scheme was set up in the UK in 1967. This is the year that the Beatles released Sgt. Pepper's Lonely Hearts Club Band and that the United Kingdom began...