Blog

Over three years ago, we worked with Healthwatch England and the Local Government and Social Care Ombudsman, to create a user-led vision that would help improve the way complaints are handled across the NHS and social care. We spoke to...

On Thursday 30 November in Manchester, we held our first ever Open Meeting, one of our new initiatives to engage with the people who use our service and the organisations we investigate and work with. I want to start by...

Today we are launching a consultation on our new three-year strategy. We want to consider whether the priorities we have identified reflect what you think we need to focus on. We’d be delighted to hear your views. The consultation closes...

Since becoming Parliamentary and Health Service Ombudsman in April this year, I have been working with colleagues to make PHSO a more effective service. PHSO is often the last resort for people who are dissatisfied with treatment or service they...

Today (13 September) is World Sepsis Day, a day when people around the globe come together to raise awareness of sepsis. This month also marks four years since our “Time to Act” report which made recommendations for faster diagnosis and...