Blog

Over the past six months, we have been listening to what complainants and other stakeholders expect from our new website and we have been testing our thinking as we go along.

Complainants often tell us that they complain so that others don’t have to go through what they or their loved one went through. Often this will mean complaining after someone has died. Complainants know it is too late to change...

Over the past few weeks, colleagues from different parts of the organisation have been taking part in a new initiative to widen awareness of their work. Complementing the recent launch of our new Service Charter and using our website and...

Elisabeth Davies, who joined the Board as a non-executive director in June, talks about her priorities as new chair of the Quality Committee.

Susan Lowson, who manages our team of clinical advisers, tells us what they do and why.