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What we do

​We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other UK public organisations.

We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or has given a poor service and not put things right. We look into complaints fairly and our service is free for everyone.

If you have a complaint, please use our complaint checker tool 'Can we look into your complaint?' to see if we can investigate.

If we decide that the organisation has got things wrong, we may make recommendations for it to put them right. This can include explanations, apologies and recommendations for the service to learn and improve. Find out how our casework makes a difference.

We have a transparent and fair process and will let you know about each stage of our process to make sure we have a consistent, quality service. Find out more about how we deal with complaints.