Coronavirus update
We paused our work on NHS complaints on 26 March 2020 to help the NHS focus on tackling the coronavirus pandemic. After careful consideration, we decided to restart this work on 1 July. We are now accepting new NHS complaints and progressing existing ones. Read our latest coronavirus update for more information.
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- Good complaint handling
- Good practice in complaint handling
- Good leadership and complaints
- Telling people about our service
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- Putting things right
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- Contact the team
- Complaint Standards Framework
- Coronavirus: Information for complaint handling teams
- Update on Complaint Standards Framework: Public consultation postponed