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Performance against our Service Charter 2018/19 Quarter 4 (January to March)
Missed opportunities: What lessons can be learned from failings at the North Essex Partnership University NHS Foundation Trust
Blowing the whistle: an investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement
Clinical Advice Review: Final report and our response
Performance against our Service Charter 2018/19 Quarter 3 (October to December)
Complaints about UK government departments and agencies in 2017-18
Ignoring the alarms: How NHS eating disorder services are failing patients
Maintaining momentum: driving improvements in mental health care
Performance against our Service Charter 2017/18 Quarter 2 (July to September 2017)
Performance against our Service Charter 2017/18 Quarter 3 (October to December)
Performance against our Service Charter 2017/18 Quarter 4 (January to March)
Performance against our Service Charter 2018/19 Quarter 1 (April to June)
Performance against our Service Charter 2018/19 Quarter 2 (July to September)
Performance against our Service Charter 2017/18 Quarter 1 (April to June)
Performance against our Service Charter from January to March 2017 (Quarter 4 2016-17)
Breaking down the barriers: Older people and complaints about health care
Driven to despair
Dying without dignity
Learning from mistakes
Midwifery supervision and regulation: recommendations for change
An opportunity to improve
A report of investigations into unsafe discharge from hospital
A review into the quality of NHS complaints investigations where serious or avoidable harm has been alleged
Time to Act
Warm Front: how early engagement with the Ombudsman helps to resolve complaints
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Good complaint handling
Good leadership and complaints
Telling people about our service
What happens if someone complains about your organisation
Putting things right
Support and advice
What our data tells us
Contact the team
