Coronavirus update
During this time of national emergency we are pausing our work on NHS complaints. We will continue to progress complaints about UK Government departments and agencies for the time being. Please read our latest Coronavirus update for more information.
Coronavirus: Information for complaint handling teams
Good complaint handling
Good leadership and complaints
Tips to improve GP complaint handling
Telling people about our service
What if someone complains about your organisation
Putting things right
What happens if we uphold a complaint about an organisation
What our data tells us
Our data about the NHS in England and UK government departments
Contact the Liaison team