For organisations we investigate

Coronavirus update

We paused our work on NHS complaints on 26 March 2020 to help the NHS focus on tackling the coronavirus pandemic. After careful consideration, we decided to restart this work on 1 July. We are now accepting new NHS complaints and progressing existing ones. Read our latest coronavirus update for more information.

Good complaint handling

Good leadership and complaints

Tips to improve GP complaint handling

Telling people about our service

What if someone complains about your organisation

Putting things right

What happens if we uphold a complaint about an organisation

What our data tells us

Our data about the NHS in England and UK government departments

Contact the Liaison team

Pages in this section

UK Central Government Complaint Standards
Complaints and fitness to practice procedures, legal action and other procedures
Good complaint handling
NHS Complaint Standards
Good leadership and complaints
Telling people about our service
What happens if someone complains about your organisation
Putting things right
Support and advice
What our data tells us
Contact the team
Coronavirus: Information for complaint handling teams