Blog

"Really engaging, respectful and accessible workshop for our deaf community. If only more organisations were as aware of the importance of equal access as you are. Thank you all!" — Online participant, Empowering Deaf Society When my colleague Chloe and...

Welcome to the latest edition of my blog series, Prioritising Patient Safety. It's been a year since I first started writing these blogs. They have been well received with positive feedback, and I want to thank you for your continued...

I recently joined our senior caseworker James Glover for a special episode of our podcast series Making Complaints Count. It gave me a chance to reflect on my first few months as Ombudsman and to share what excites me most...

A healthy relationship between people and the state is vitally important for a thriving democracy. There needs to be a strong foundation of trust between them and a strong culture in public services to listen and learn. This is even...

As we start to develop our new strategy, which will set out our vision and objectives for the coming years, we want to hear from you and get your input. Our strategic priorities We want to deliver the greatest value...