Blog

As we start to develop our new strategy, which will set out our vision and objectives for the coming years, we want to hear from you and get your input. Our strategic priorities We want to deliver the greatest value...

We’ve published our annual complaints data for 2024 to 2025, and it’s now much easier to explore. What’s new Each year, we publish data on the number of complaints we’ve received about the NHS in England and UK government departments...

Welcome to the third edition of Prioritising patient safety, our quarterly blog series.   Each month, we publish between 70 to 100 of our  casework decisions as a way to share learning that will help organisations improve their service and prevent mistakes...

This has been a year of significant achievement and transition for the Parliamentary and Health Service Ombudsman. I am proud of the progress we have made during my time as Acting Ombudsman and am delighted to welcome Paula Sussex as...

In the latest episode of Making Complaints Count, we heard how the Complaint Standards are making a real difference to complaint handling. Our guests shared how the Standards have helped them to learn from feedback to create lasting change. I...