Blog
Our new strategy for 2026 to 2031
21 April 2026
This year marks a new chapter for the Parliamentary and Health Service Ombudsman. We’ve announced our new five-year strategy - and I'm genuinely excited about what it means for the people we serve and the public services we all rely...
Complaint Champions: raising awareness of our service within the Deaf community
26 February 2026
"Really engaging, respectful and accessible workshop for our deaf community. If only more organisations were as aware of the importance of equal access as you are. Thank you all!" — Online participant, Empowering Deaf Society When my colleague Chloe and...
Prioritising patient safety: Winter 2026
30 January 2026
Welcome to the latest edition of my blog series, Prioritising Patient Safety. It's been a year since I first started writing these blogs. They have been well received with positive feedback, and I want to thank you for your continued...
Making complaints count: reflections on my first few months in office
1 December 2025
I recently joined our senior caseworker James Glover for a special episode of our podcast series Making Complaints Count. It gave me a chance to reflect on my first few months as Ombudsman and to share what excites me most...
A culture of candour and why it matters
3 November 2025
A healthy relationship between people and the state is vitally important for a thriving democracy. There needs to be a strong foundation of trust between them and a strong culture in public services to listen and learn. This is even...