NHS Complaint Standards: Learning from organisations’ feedback
16 January 2023
Andrew Medlock, PHSO’s Assistant Director of Standards, Training and Partnerships, gives an update on our work to further develop the NHS Complaint Standards. We launched the first version of the NHS Complaint Standards in March 2021. Since then, we have...
What an Ombudsman does and how we can help you
13 October 2022
Independent scrutiny of government departments and holding them to account when things go wrong is one of the hallmarks of an open and transparent society. An Ombudsman, wherever they operate in the world, is there to do exactly that. We...
A milestone in making complaints count: New Complaint Standards for UK Central Government
10 October 2022
Today PHSO marks a new milestone in making complaints count, with the launch of the UK Central Government (UKCG) Complaint Standards. The Standards will transform the way UK Government departments handle complaints and how they use learning to improve public...
World Patient Safety Day 2022: Medication Without Harm
22 September 2022
The World Health Organisation's third World Patient Safety Day took place on 17 September. This year’s theme was medication safety. Since the start of my career in the mid-90s, patient safety has been a focus of my work. As a...
Why we don’t need a separate Human Rights Ombudsperson
4 July 2022
A few days ago, I gave oral evidence to Parliament’s Joint Committee on Human Rights. They wanted to know if creating a new, separate Human Rights Ombudsperson would improve how people access their rights out of court. It was a...