Blog

I have five children, all of whom have left home and are living independently. One of the few positives of the pandemic for me is that it’s been the first time I’ve not regretted the absence of school-aged children in...

2020-21 saw the Parliamentary and Health Service Ombudsman (PHSO) reach the end of our three-year corporate strategy. In the context of the unprecedented challenges brought about by the pandemic, we achieved most of our strategic aims. This is testament to...

Today I have the privilege of sharing our new study, The Art of the Ombudsman: Leadership through International Crisis, with colleagues at the International Ombudsman Institute World Conference. By late 2020, COVID-19 had claimed more than 1.8 million lives worldwide...

Today marks a milestone in our 2018 to 2021 strategy as we start to regularly publish our casework decisions on our website. Over the past three years we’ve been taking steps to improve the quality of our casework and be...

On 30 March, we will publish the new Complaint Standards for the NHS. The Standards will provide a consistent and comprehensive guide to handling complaints. They are the result of extensive research and consultation with the NHS and other public...