Blog

Today marks a milestone in our 2018 to 2021 strategy as we start to regularly publish our casework decisions on our website. Over the past three years we’ve been taking steps to improve the quality of our casework and be...

On 30 March, we will publish the new Complaint Standards for the NHS. The Standards will provide a consistent and comprehensive guide to handling complaints. They are the result of extensive research and consultation with the NHS and other public...

Today I publish an insight report into the complaints PHSO has seen about NHS continuing healthcare (NHS CHC). This is the result of a review of over 300 decisions made on complaints over the past three years, and a detailed...

This Black History Month Paula Waites reflects on the history of the Windrush Generation and the current problems they are facing. In June 1948 the Empire Windrush arrived in Essex carrying hundreds of people from the Caribbean. This was the...

17 September 2020 is the second World Patient Safety Day, marked by the World Health Organization, its international partners and many organisations around the world. This year’s theme is health worker safety. The campaign will focus on the need for...