Blog

Today PHSO publishes its 2019-20 Annual Report. This is the second year of delivering a three-year strategy and the Report highlights the significant strides we have made towards meeting our objectives. Raising standards The progress we have made is due...

Today we are launching two public consultations. The first is on a new framework to promote consistent, high quality, complaint handling in the NHS. The second is on PHSO’s own Strategy for the next three years. Your views on both...

In a recent publication the International Ombudsman Institute (IOI) published a Guide to Peer Reviews setting out best practice in conducting peer reviews of Ombudsman offices. This followed the deliberations of a seminar co-hosted by PHSO and the IOI in...

As we navigate the way through these challenging times, I want to outline how PHSO has responded to the coronavirus crisis. Our priorities at this time are the safety and wellbeing of all our colleagues while continuing to deliver an...

Today we published the first annual Ombudsman’s Casework Report. It gives an insight into the wide range of issues we investigate, and the importance of making a complaint if things go wrong. It demonstrates our increasing transparency as an ombudsman...