Blog

March this year saw the end of our three-year corporate strategy. Last year, many of you were generous with your time in offering feedback on our draft new strategy. Given the unprecedented circumstances of the pandemic, we decided that it...

Last week, PHSO met with representatives from across the healthcare service to discuss the NHS Complaint Standards, and people’s experience of the Early Adopter programme. The programme includes both our pilot sites, as well as other NHS organisations which have...

As part of a conference jointly run by The King’s Fund and PHSO, a panel of esteemed speakers shared their reflections on the importance of learning from the COVID-19 pandemic. This is especially relevant now, as public services work out...

I have five children, all of whom have left home and are living independently. One of the few positives of the pandemic for me is that it’s been the first time I’ve not regretted the absence of school-aged children in...

2020-21 saw the Parliamentary and Health Service Ombudsman (PHSO) reach the end of our three-year corporate strategy. In the context of the unprecedented challenges brought about by the pandemic, we achieved most of our strategic aims. This is testament to...