Blog

Earlier this month I was delighted to jointly host the Working Seminar on the Manchester Memorandum with the International Ombudsman Institute (IOI) . The event brought together representatives from Ombudsman organisations, both in person and online, for a vibrant discussion...

Freedom to Speak Up Guardians support workers to raise issues without fear of negative consequences. They also help their organisations identify and address barriers to speaking up. Freedom To Speak Up Guardians began in the NHS, but have since spread...

March this year saw the end of our three-year corporate strategy. Last year, many of you were generous with your time in offering feedback on our draft new strategy. Given the unprecedented circumstances of the pandemic, we decided that it...

Last week, PHSO met with representatives from across the healthcare service to discuss the NHS Complaint Standards, and people’s experience of the Early Adopter programme. The programme includes both our pilot sites, as well as other NHS organisations which have...

As part of a conference jointly run by The King’s Fund and PHSO, a panel of esteemed speakers shared their reflections on the importance of learning from the COVID-19 pandemic. This is especially relevant now, as public services work out...