Blog
NHS Complaint Standards: the value of good complaints handling
30 March 2023
The NHS Complaint Standards were launched in March 2021. Since then, 12 NHS organisations and 70 early adopters have helped us to rigorously test the Standards through our pilot scheme. In my earlier blog I explained why the pilot scheme...
‘An Ombudsman in peril’: Rob Behrens visits Ukraine
23 January 2023
On 6 December 2022, I travelled to Warsaw, Poland to meet Chris Field, World President of the International Ombudsman Institute (IOI) and Ombudsman of Western Australia, to prepare for our working visit to Ukraine from 7-12 December 2022. We had...
NHS Complaint Standards: Learning from organisations’ feedback
16 January 2023
Andrew Medlock, PHSO’s Assistant Director of Standards, Training and Partnerships, gives an update on our work to further develop the NHS Complaint Standards. We launched the first version of the NHS Complaint Standards in March 2021. Since then, we have...
What an Ombudsman does and how we can help you
13 October 2022
Independent scrutiny of government departments and holding them to account when things go wrong is one of the hallmarks of an open and transparent society. An Ombudsman, wherever they operate in the world, is there to do exactly that. We...
A milestone in making complaints count: New Complaint Standards for UK Central Government
10 October 2022
Today PHSO marks a new milestone in making complaints count, with the launch of the UK Central Government (UKCG) Complaint Standards. The Standards will transform the way UK Government departments handle complaints and how they use learning to improve public...