Blog

Today we have published new Good complaint handling guides for the NHS in England and UK central government organisations. The guides will help these organisations approach complaint handling in a clear and consistent way. Clear, concise and easy-to-use The guides...

Today I publish my final podcast as Parliamentary and Health Service Ombudsman. When I started as Ombudsman seven years ago, Radio Ombudsman was one of the initiatives I launched to make the organisation more outward-facing. The podcast helps demystify what...

When it reaches the critical point when families and carers have to make difficult decisions about a loved one’s end-of-life care, it’s sometimes the first they have heard about the medical decision known as ‘Do Not Attempt Cardiopulmonary Resuscitation’ (DNACPR)...

As the year draws to a close, it’s an appropriate time to reflect on the work we’ve done over the last year to drive improvements in patient safety. I wanted to share some of the many examples over the past...

Sometimes when people bring a complaint to us it’s not ready for us to investigate. We call these premature complaints. When this happens, the person complaining to us needs to go back to the organisation they complained about or their...