Blog

Today I publish my final podcast as Parliamentary and Health Service Ombudsman. When I started as Ombudsman seven years ago, Radio Ombudsman was one of the initiatives I launched to make the organisation more outward-facing. The podcast helps demystify what...

When it reaches the critical point when families and carers have to make difficult decisions about a loved one’s end-of-life care, it’s sometimes the first they have heard about the medical decision known as ‘Do Not Attempt Cardiopulmonary Resuscitation’ (DNACPR)...

As the year draws to a close, it’s an appropriate time to reflect on the work we’ve done over the last year to drive improvements in patient safety. I wanted to share some of the many examples over the past...

Sometimes when people bring a complaint to us it’s not ready for us to investigate. We call these premature complaints. When this happens, the person complaining to us needs to go back to the organisation they complained about or their...

In a world where technology is evolving at lightning speed and people’s expectations are higher than ever, every organisation must adapt or risk falling behind. The Parliamentary and Health Service Ombudsman is no exception. That’s why we recently launched our...