Blog

In the latest episode of Making Complaints Count, we heard how the Complaint Standards are making a real difference to complaint handling. Our guests shared how the Standards have helped them to learn from feedback to create lasting change. I...

Welcome to the second edition of Prioritising patient safety, our quarterly blog series. Each month, we publish between 70 to 100 of our  casework decisions as a way to share learning that will help organisations improve their service and prevent mistakes...

Earlier this month, we held our latest roadshow event in Wolverhampton. We wanted to hear directly from NHS staff and local community members about the challenges members of the public face when using public services. Making complaints count at the...

The theme of this year’s Eating Disorders Awareness Week is ‘anyone can be affected’. The charity BEAT estimates that at least 1.25 million people in the UK are living with an eating disorder. But despite growing awareness, significant challenges remain...

Welcome to the first edition of Prioritising patient safety, my new quarterly blog series. Each month, we publish between 70 to 100 of our casework decisions as a way to share learning that will help organisations improve their service and...