Blog

October is national Speak Up Month. It’s a chance for us all to reflect on the importance of speaking up and the value it brings to our organisation. As a Speak Up Guardian, my role is to provide a safe...

Today is the fifth annual World Patient Safety Day. This year’s theme is Improving Diagnosis for Patient Safety. It recognises the importance that accurate, safe, and timely diagnosis can have on patients and their families. We know that the dedication...

This year we bid farewell to our long-standing Ombudsman and our Chief Executive Officer, Sir Rob Behrens and Amanda Amroliwala. Given the extraordinary foundations they laid together, I was honoured to be appointed to succeed Amanda as Chief Executive Officer...

Today we have published new Good complaint handling guides for the NHS in England and UK central government organisations. The guides will help these organisations approach complaint handling in a clear and consistent way. Clear, concise and easy-to-use The guides...

Today I publish my final podcast as Parliamentary and Health Service Ombudsman. When I started as Ombudsman seven years ago, Radio Ombudsman was one of the initiatives I launched to make the organisation more outward-facing. The podcast helps demystify what...