Blog
Learning from mistakes: An open and honest review of failings in handling a serious complaint
9 January 2020
Today, the Parliamentary and Health Service Ombudsman (PHSO) has published an important review. It looks at the way PHSO handled a serious complaint from the father of a young woman who tragically died in December 2012, following very serious failures...
Setting our sights on a new standard for complaints
12 November 2019
Our work to develop a Complaints Standards Framework in partnership with stakeholders from across the NHS has gathered pace since my last blog. Here's an update of what we've been up to. Feedback on the Framework We’ve been holding further...
Speak Up Month: Our commitment to speaking up
31 October 2019
As Speak Up Month draws to a close, I want to highlight the Parliamentary and Health Service Ombudsman’s commitment to, and support for, speaking up. Having a culture where staff feel safe to raise concerns and report mistakes is essential...
Bringing people together at our third annual Open Meeting
25 October 2019
On 2 October 2019, we held our third annual Open Meeting at the Pendulum Hotel in Manchester. The event is a further illustration of PHSO’s transition into a more outward-facing, accessible, and transparent ombudsman service. The purpose of the meeting...
World Patient Safety Day 2019: Why learning and accountability must go hand-in-hand
17 September 2019
Today (17 September) marks the first World Patient Safety Day, an important initiative led by the World Health Organisation. The slogan for the day is ‘Speak up for Patient Safety’. Creating a culture where staff are empowered to speak up...