Blog

Earlier this month, we held our second Health and Social Care Regulators' Forum working group meeting. We shared updates on progress towards creating an NHS-wide Complaints Standards Framework. Working with partners Once again we had a great turnout from across...

Today we publish our Annual Report 2018-2019. The report documents the major milestones we have met to make improvements to our service over the last year. We have continued to listen and learn from stakeholders and have made significant progress...

Ask, Listen, Do aims to improve the experiences of people with a learning disability, autism or both (and their families and carers) when giving feedback, raising a concern or making a complaint about health care, social care or education provision/providers...

This month we’ve seen how our work helps parliament hold NHS organisations to account for the quality of care people experience. The Public Administration and Constitutional Affairs Select Committee (PACAC) has been holding an inquiry into the issues raised in...

Earlier in April we held our first meeting of the Health and Social Care Regulators’ Forum Working Group formed to create a system-wide Complaint Standards Framework, which will set out a unified vision of best practice in complaints handling for...