Blog

Today we publish our Annual Report 2018-2019. The report documents the major milestones we have met to make improvements to our service over the last year. We have continued to listen and learn from stakeholders and have made significant progress...

Ask, Listen, Do aims to improve the experiences of people with a learning disability, autism or both (and their families and carers) when giving feedback, raising a concern or making a complaint about health care, social care or education provision/providers...

This month we’ve seen how our work helps parliament hold NHS organisations to account for the quality of care people experience. The Public Administration and Constitutional Affairs Select Committee (PACAC) has been holding an inquiry into the issues raised in...

Earlier in April we held our first meeting of the Health and Social Care Regulators’ Forum Working Group formed to create a system-wide Complaint Standards Framework, which will set out a unified vision of best practice in complaints handling for...

I have spoken on many occasions about the excellent opportunity that exists for all Ombudsmen, and everyone who works for Ombudsman services, to learn from one another. I have a lifelong passion for education and know that our continuous learning...