Meet the Ombudsman: Annual Opening Meeting 2018

On 22 May, we will host the second of our annual open meetings, which takes place this year in central London.

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Keynote speakers

Our annual open meeting is an opportunity to: 

  • hear about our work and future plans
  • hear from keynote speakers about their experiences of making or handling complaints about public services
  • put questions to the Ombudsman Rob Behrens and our panel of speakers
  • join one of two optional breakout sessions on innovative and good complaint handling, and early and alternative dispute resolution.

Who is this meeting for?

The meeting is for people who have used our service or are involved in handling complaints about the NHS, Government departments and other public organisations.

We regret that we are unable to discuss details of individual attendees’ cases at our open meetings.

Spaces are limited. We will give priority to those who did not attend our first open meeting.

If you attended previously and would also like to come to this meeting, we will be happy to add your name to a reserve list. Please email your request to

The event helped me gain a better understanding of the Parliamentary and Health Service Ombudsman and their vision for the future.'

Participant at our 2017 Open Meeting

Further details

Date:     Tuesday 22 May 2018

One Birdcage Walk, Westminster,
London SW1H 9JJ

Cost:   Free

11.45am to 12.30pm      
Registration and lunch

12.30pm to 3.15pm        
Keynote speakers and Q&A session

3.20pm to 4.20pm            
Optional breakout sessions      





Details of the optional breakout sessions and further guest speakers will be announced in due course. 

We will live stream the event on our You Tube channel for those unable to attend. Details will be announced nearer to the event.

Book now