The Parliamentary and Health Service Ombudsman will be hosting a drop-in event in Parliament for MPs and their staff on 19 April, with support from the Public Administration and Constitutional Affairs Committee (PACAC).
Date: 19 April 2023
Time: 10am to 4pm
Location: Macmillan Room, Portcullis House, Houses of Parliament
MPs and their staff will have the opportunity to:
- meet with PHSO colleagues
- learn more about the role of the Ombudsman
- find out more about the complaints process.
You can also ask us about:
- any constituency complaint queries you have
- any issues you have escalating these complaints to the Ombudsman
- how we can work together to improve access to justice and help more people use our service.
Agenda
| 10am to 1.45pm |
Drop-in session with the Ombudsman’s team Members of our liaison, policy and public affairs, and our caseworker teams will be available in the Macmillan room to meet with MPs and their staff and respond to questions. |
| 1.45pm to 1.50pm | Welcome address from our Parliamentary host William Wragg |
| 1.50pm to 1.55pm | Welcome address from Rob Behrens, Parliamentary and Health Service Ombudsman |
| 1.55pm to 3pm |
Meet and greet with Rob Behrens
An opportunity for informal discussions with the Ombudsman, PHSO staff and other attendees. Rob will also be available to discuss individual complaints from your constituents, including those you are planning to refer to PHSO, in private. To book a 15-minute slot to meet with the Ombudsman, please contact publicaffairs@ombudsman.org.uk by 14 April 2023 and let us know:
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| 3pm to 4pm: Networking | We invite MPs and their staff to remain in Macmillan room and mingle with PHSO colleagues and other attendees. |