Helping people use our service

As an advocate or advice worker, you give complainants invaluable support. Here are some ways you can help them make a complaint to us. This advice might also be helpful to you if you are a family member, friend or carer supporting someone with their complaint.

Tips and advice

Here are some key things to bear in mind when supporting somebody to make a complaint to us:

Here is some advice about what we look at when we first receive a complaint and the information we need to carry out these checks as quickly as possible:

More information

For detailed information about how we look into complaints, have a look at our step by step guides: