​Can we investigate this organisation or issue?

​​The organisations we can investigate, and the types of complaints we can deal with, are set out for us by law.

When you or your client contact us, we look at which organisation your client wants to complain about and what they want to complain about – and whether the law allows us to look at those issues.

You can check if the complaint is one we can look into by using our complaints checker tool. Or ring us on 0345 015 4033.

You can also get more information about what we can and cannot investigate by reading our guides: