The Hillsborough Law legislation has passed through the House of Commons.
The Parliamentary and Health Service Ombudsman, Paula Sussex said:
“The passing of the Hillsborough Law through the House of Commons is an important step towards a culture where citizens are met with honesty, transparency and accountability when things go wrong with public services. Those affected by failings deserve openness, not unnecessary barriers to finding out what happened.
The duty of candour is an important part of that culture. When public bodies are open and honest about what has gone wrong, they create the conditions for listening, learning and improvement. Complaints are a rich source of insight into where services are falling short and can help identify where action is needed to prevent repeat mistakes and strengthen services.
Trust is earned through actions, not words. This legislation reinforces the culture of openness and accountability needed to treat citizens with honesty, fairness and respect when they seek answers from the state.”