Windrush applicant left ‘worthless, broken, with no hope or prospects’
20 October 2020
Ombudsman finds failings at UK Visas and Immigration (UKVI) as Windrush claimant waited over a year before getting a decision. Mr R applied to remain in the UK via the Windrush Scheme in May 2018. Mr R had his own...
Ombudsman paints stark picture of NHS complaint handling and launches public consultation to drive improvement
15 July 2020
Today, the Parliamentary and Health Service Ombudsman presented a report to Parliament painting a raw picture of an NHS complaints system in urgent need of reform and investment. Drawing on the experiences of members of the public and NHS staff...
The UK’s national Ombudsman calls on Government to learn from Covid-19 mistakes
1 July 2020
The Parliamentary and Health Service Ombudsman (PHSO) is calling on the UK Government to give clarity about its plans for a robust and independent lessons-learned exercise into the handling of the Covid-19 pandemic. The Ombudsman says that while it was...
First annual casework report shows variety of complaints we see – but too few people are reaching us, says Ombudsman
5 March 2020
Today the Parliamentary and Health Service Ombudsman publishes its first annual Ombudsman’s Casework Report. The Report shows the wide range of cases the organisation concluded in 2019. As well as serious complaints about the NHS in England, the report includes...
1 in 5 mental health patients don’t feel safe in NHS care, Ombudsman finds
19 February 2020
A new survey published today by the Parliamentary and Health Service Ombudsman found that one in five people did not feel safe while in the care of the NHS mental health service that treated them. Over half of people with...