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Ombudsman and NHS Resolution announce MoU
5 August 2026
The Parliamentary and Health Service Ombudsman (PHSO) and NHS Resolution (NHSR) have signed a memorandum of understanding signalling their commitment to working more collaboratively over the next year. Both organisations hold valuable insight on emerging safety issues, recurring failings, and...
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Ombudsman comments on Nottingham University Hospitals NHS trust review
24 June 2026
Donna Ockenden has published her review into Nottingham University Hospitals NHS trust . Commenting on the report, Parliamentary and Health Service Ombudsman Paula Sussex said: “This report adds to an overwhelming body of evidence that maternity services are failing women...
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High Court refuses Charity Commission judicial review challenge
13 March 2026
On Friday 6 March, the High Court refused permission for the judicial review sought by the Charity Commission in relation to two investigations we completed in March 2024 . PHSO investigated complaints about how the Commission handled concerns regarding serious...
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Ombudsman comments on the Mental Health Act receiving Royal Assent
18 December 2025
The Mental Health Act has received Royal Assent. In early 2024, our report , Discharge from mental health care: making it safe and patient-centred highlighted the trauma and tragedies that can occur when mistakes are made as people leave hospital...
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Paula Sussex comments on Hillsborough Law Bill as it is debated in Parliament
3 November 2025
Parliament will debate the Public Office (Accountability) Bill, also known as the Hillsborough Law Bill for the first time today. Commenting on this, Paula Sussex, Parliamentary and Health Service Ombudsman said: “The relationship between the citizen and the state is...
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Rebecca Hilsenrath comments on the Dash Review of patient safety
7 July 2025
Today, the Government has published Dr Penny Dash's review of patient safety across the health and care landscape in England. Rebecca Hilsenrath KC (Hon), Chief Executive of PHSO, said: "Disentangling the complex and overlapping world of patient safety organisations will...
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Statement on the Government’s response to our DWP investigation
17 December 2024
The Secretary of State for Work and Pensions has responded to recommendations made following our investigation into DWP's communication of changes to women's State Pension age. Parliamentary and Health Service Ombudsman, Rebecca Hilsenrath, said: ‘The Government’s apology to the women...
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England's Health Ombudsman comments on the CQC's State of Care report
24 October 2024
The CQC has published its annual assessment of the state of health and social care in England. The State of the Care report highlights inequalities in care, issues in accessing good, timely care, and serious concerns about mental health services...
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