Media statements

The Secretary of State for Work and Pensions has responded to recommendations made following our investigation into DWP's communication of changes to women's State Pension age. Parliamentary and Health Service Ombudsman, Rebecca Hilsenrath, said: ‘The Government’s apology to the women...

The CQC has published its annual assessment of the state of health and social care in England. The State of the Care report highlights inequalities in care, issues in accessing good, timely care, and serious concerns about mental health services...

The Government has commissioned an independent review of patient safety organisations. This was one of the recommendations PHSO made in its 2023 Broken Trust report. The Dash Review, carried out by Penny Dash, will assess whether six organisations deliver effective...

On Wednesday 11 September, Lord Ara Darzi published his report, ' I ndependent Investigation of the National Health Service in England '. Lord Darzi's review of the NHS was commissioned by the Health Secretary Wes Streeting shortly after the General...

Ombudsman Rob Behrens comments on the Care Quality Commission’s (CQC) investigation of University Hospitals Birmingham NHS Foundation Trust (UHB). The CQC has told the Trust that it needs to make improvements, especially around its culture, following inspections carried out in...

The Public Administration and Constitutional Affairs Committee has today published its report following our 2022-23 scrutiny session. We are pleased that the Committee recognised the increase in complaints that have been resolved by mediation and called for Government to support...

The Times Health Commission has today published a report into the state of health and social care in Britain. The report identifies failings within the NHS and suggests how to reform and improve the service. It includes recommendations from professionals...

The Department of Health and Social Care (DHSC) has announced today that it will be undertaking a review of the duty of candour. The duty of candour is a requirement for healthcare providers to be open and transparent with the...

Ombudsman Rob Behrens comments on the report released today by the Care Quality Commission (CQC) which assesses health and social care in England. The report found that workforce pressures have escalated. The number of people on waiting lists for treatment...

The Ombudsman has written to homecare medicine provider, Sciensus, outlining his concerns about complaints PHSO has received about its complaint handling, and issues complainants have experienced with its service. In his letter, the Ombudsman asks Sciensus to urgently review how...