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Ombudsman responds to NHS Improvement patient safety announcement
26 April 2018
In response to NHS Improvement’s announcement on trusts identifying deteriorating patients sooner , Parliamentary and Health Service Ombudsman Rob Behrens said: We welcome NHS Improvement’s announcement today. Too many people are still dying of infections, particularly sepsis, due to a...
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Ombudsman comments on increase in written complaints about NHS
14 September 2017
Commenting on the data published by NHS Digital, which reveals that the number of written complaints about the NHS has increased by 4.9 per cent, Parliamentary and Health Service Ombudsman Robert Behrens said: The NHS provides high-quality care to millions...
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Ombudsman comments on NICE's sepsis quality standard
13 September 2017
Parliamentary and Health Service Ombudsman Rob Behrens said: We have seen far too many people losing their loved ones to sepsis due to delays and missed warning signs. This guidance, which we called for in our 2013 report, is a...
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Ombudsman welcomes new midwifery law coming into force
31 March 2017
Following the midwifery legislation changes to modernise midwifery regulation coming into force today, Parliamentary and Health Service Ombudsman Julie Mellor said: Our recommendations have become a reality, which will help ensure that lessons are learnt when mistakes are made, improving...
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Ombudsman welcomes new NICE guidance on sepsis
10 March 2017
Commenting on the draft NICE quality standard for health professionals on treating severe sepsis, Julie Mellor, the Parliamentary and Health Service Ombudsman, said: We are pleased NICE has produced this guidance following our recommendation to ensure faster diagnosis and treatment...
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CQC report shows NHS not learning lessons from mistakes
2 March 2017
Commenting on the Care Quality Commission's The state care in NHS acute hospitals: 2014 to 2016: Findings from the end of CQC’s programme of NHS acute comprehensive inspections , Parliamentary and Health Service Ombudsman Executive Director of External Affairs and...
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Ombudsman comments on new end of life care research
1 March 2017
The BMJ Supportive and Palliative Care journal has today published a new research paper on commissioning palliative care services, which found significant variation in end of life care across the country. Commenting on the paper, Alex Robertson, Executive Director of...
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Ombudsman comments on parliamentary report into avoidable deaths in the NHS
31 January 2017
Commenting on the report by the Public Administration and Constitutional Affairs Committee called Will the NHS never learn? Follow-up to PHSO report ‘Learning from Mistakes’ on the NHS in England , published today Parliamentary and Health Service Ombudsman Julie Mellor...
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Julie Mellor welcomes PACAC endorsement of Rob Behrens for Ombudsman
19 January 2017
Parliamentary and Health Service Ombudsman Dame Julie Mellor said: I am delighted that Rob Behrens has been recommended to Parliament as the new Chair and Ombudsman. ‘Rob has considerable experience of complaint handling from his time as independent adjudicator for...
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