Media statements

Following the Care Quality Commission’s (CQC) review of NHS investigations into deaths published today, the Parliamentary and Health Service Ombudsman can reveal that it has upheld 338 complaints into avoidable deaths in 2016 to date, compared to 306 complaints in...

The Cabinet Office has today published a draft Public Service Ombudsman Bill, which would bring together the Local Government Ombudsman and the Parliamentary and Health Service Ombudsman, to create a new Ombudsman service, to make it easier and more straightforward...

PHSO Ombudsman Julie Mellor comments on the study from Pennine Acute Hospitals NHS Trust, about GPs missing signs of sepsis in children.

PHSO Ombudsman Julie Mellor comments on the new report about unsafe discharge from NHS hospitals and urges the government to take action.

We commissioned Sir Alex Allan to carry out an independent review into the adequacy of the procedures and governance arrangements that the organisation applied prior to the appointment of Mr Martin and during his employment. The independent review highlights mistakes...

Parliamentary and Health Service Ombudsman Julie Mellor comments on NHS Digital's figures on written complaints about the NHS.

Commenting on The King's Fund and Nuffield Trust's report on social care, Parliamentary and Health Service Ombudsman Julie Mellor said: Our investigations have uncovered that older patients often fall through the cracks between health and social care when discharged from...

Dame Julie Mellor, Chair of the Parliamentary and Health Service Ombudsman, has resigned today.

We are very grateful to Julie Mellor for her contribution in leading the transformation of the Parliamentary and Health Service Ombudsman.

Parliamentary and Health Service Ombudsman Julie Mellor said: Our recent report highlighted the worrying variation in the quality of NHS complaints investigations and has supported the select committee (PACAC) in its scrutiny of government. 'We are pleased the committee's report...