Media statements

Mick Martin, Managing Director at Parliamentary and Health Service Ombudsman said: We welcome the report's recommendations. The proposed review of the NHS complaints system to improve the quality of complaint handling at a local level is a step forward and...

A Parliamentary and Health Service Ombudsman spokesperson said: Although 73% of NHS staff believe their organisation acts on concerns and complaints made by patients, NHS organisations need to do more to create a culture that listens and learns when things...

Parliamentary and Health Service Ombudsman Julie Mellor comments on Francis whistleblowing statement.

Julie Mellor, Parliamentary and Health Service Ombudsman said: A mother and her family were forced to endure a living nightmare for months on end because of the Home Office's repeated mistakes. Our investigation found vital opportunities to protect the family...

Our casework revealed that the lives of mothers and babies could be put at risk because of an inherent conflict of interest in the supervision of midwives. The King's Fund was commissioned by the Nursing and Midwifery Council to draw...

Parliamentary and Health Service Ombudsman, Julie Mellor, said: We have seen examples where victims have been let down because agencies have failed to recognise the rights they are entitled to under the Victims’ Code. 'We welcome Baroness Newlove’s review especially...

Our statement in response to the Health Select Committee’s report on complaints and raising concerns.

Our statement on how we welcome the Kings Fund's midwifery recommendations.

Parliamentary and Health Service Ombudsman, Julie Mellor, said: We know from our casework that dentists as well as patients are confused about NHS dental charges and that dentists need to communicate better with their patients. We will soon be publishing...

Julie Mellor, the Parliamentary and Health Service Ombudsman, said: We warmly welcome these actions across the health system on recognising and treating sepsis, which taken together could help save up to 12,500 lives each year. 'The measures will also be...