Media statements

Ombudsman comments on NICE draft end of life care guidance

29 July 2015

PHSO Ombudsman Julie Mellor comments on NICE draft end of life care guidance.

Media statements

Ombudsman supports proposal to reduce hospital discharge failures and increase patient safety

21 July 2015

When patients are discharged unsafely from hospital it can have a devastating impact on them and their families.

Media statements

Parliamentary and Health Service Ombudsman welcomes government commitment to Public Service Ombudsman

27 May 2015

Julie Mellor, the Parliamentary and Health Service Ombudsman, said: We have been calling for a single public service ombudsman to make it much simpler and easier to complain about public services in England and we are delighted that the government...

Media statements

Launch of the public consultation on the future of public service Ombudsmen

25 March 2015

On 25 March the Cabinet Office launched a public consultation on the future of public service Ombudsmen. We welcome this consultation. It offers an important opportunity for the wider public to participate in the debate and will hopefully represent a...

Media statements

Ombudsman wants ‘no wrong door’ to complaining after government launches Public Service Ombudsman consultation

25 March 2015

We are calling for 'no wrong door' to complaining to make it much simpler and easier to complain about public services in England after the government announced the start of a consultation into ombudsman reform today. Parliamentary and Health Service...

Media statements

Morecambe Bay Investigation report

6 March 2015

Mick Martin, Managing Director at the Parliamentary and Health Service Ombudsman said: The Morecambe Bay Investigation report revealed significant failings in care and treatment and we sympathise with the families who lost loved ones. 'We fully support the report and...

Media statements

Parliamentary and Health Service Ombudsman’s statement in response to the Morecambe Bay inquiry

3 March 2015

Mick Martin, Managing Director at Parliamentary and Health Service Ombudsman said: We welcome the report's recommendations. The proposed review of the NHS complaints system to improve the quality of complaint handling at a local level is a step forward and...

Media statements

Parliamentary and Health Service Ombudsman statement on NHS staff survey

24 February 2015

A Parliamentary and Health Service Ombudsman spokesperson said: Although 73% of NHS staff believe their organisation acts on concerns and complaints made by patients, NHS organisations need to do more to create a culture that listens and learns when things...

Media statements

Ombudsman comments on Francis whistleblowing statement

11 February 2015

Parliamentary and Health Service Ombudsman Julie Mellor comments on Francis whistleblowing statement.

Media statements

Ombudsman comments on Home Office response to our investigation report into a complaint by Mrs A

29 January 2015

Julie Mellor, Parliamentary and Health Service Ombudsman said: A mother and her family were forced to endure a living nightmare for months on end because of the Home Office's repeated mistakes. Our investigation found vital opportunities to protect the family...

Media statements

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