Media statements

Parliamentary and Health Service Ombudsman Julie Mellor said: Our recent report highlighted the worrying variation in the quality of NHS complaints investigations and has supported the select committee (PACAC) in its scrutiny of government. 'We are pleased the committee's report...

Parliamentary and Health Service Ombudsman Julie Mellor said: Health and social care leaders must look at the discharge process as a whole and uncover why ten years of guidance to prevent unsafe discharge is not being followed, causing misery and...

PHSO Ombudsman Julie Mellor welcomes the government’s proposals to change midwifery regulation.

On 7 March 2016 Mr Mick Martin agreed to take paid leave to enable him to take time away to reflect on his position. Mr Martin has decided to resign from his position, recognising the impact recent events have had...

In the light of the findings of the Employment Tribunal case which referred to Mr Martin in his former capacity as a non-executive director at Derbyshire Healthcare NHS Foundation Trust, the Board of PHSO has asked Sir Alex Allan former...

Responding to a report on HS2 Ltd by MPs on the Public Administration and Constitutional Affairs Committee, which follows one of our investigations, Parliamentary and Health Service Ombudsman, Julie Mellor, said: This is a great example of how a small...

Responding to the Citizens Advice Bureau (CAB) report Learning from mistakes, Parliamentary and Health Service Ombudsman, Julie Mellor, said: We know from our own work that many people don’t complain when they are unhappy with a public service because they...

Parliamentary and Health Service Ombudsman Julie Mellor said: Too many people are still dying from sepsis more than two years after our report revealed that thousands of lives could be saved if action was taken to improve diagnosis and treatment...

Commenting on the appointment of Dame Eileen Sills DBE as the first National Guardian for speaking up safely within the NHS, Parliamentary and Health Service Ombudsman Julie Mellor, said: Our casework shows that the NHS still has a long way...

The Cabinet Office has published its response to the consultation to create a single public services ombudsman for England. The Local Government Ombudsman (LGO) and Parliamentary and Health Service Ombudsman (PHSO) jointly said: The current complaint system is far too...