Media statements

Parliamentary and Health Service Ombudsman, Rob Behrens CBE, yesterday delivered a speech on the vital role the Ombudsman plays in establishing, restoring or maintaining public trust in public services. He cites independence, impartiality and transparency as crucial to this challenge...

Commenting on the data published by NHS Digital, which reveals that the number of written complaints about the NHS has increased by 4.9 per cent, Parliamentary and Health Service Ombudsman Robert Behrens said: The NHS provides high-quality care to millions...

Parliamentary and Health Service Ombudsman Rob Behrens said: We have seen far too many people losing their loved ones to sepsis due to delays and missed warning signs. This guidance, which we called for in our 2013 report, is a...

Commenting on the Care Quality Commission's report Driving improvement: case studies from eight NHS trusts, Parliamentary and Health Service Ombudsman, Rob Behrens, said: It is good to see how these NHS trusts have empowered staff to learn from mistakes to...

Following the midwifery legislation changes to modernise midwifery regulation coming into force today, Parliamentary and Health Service Ombudsman Julie Mellor said: Our recommendations have become a reality, which will help ensure that lessons are learnt when mistakes are made, improving...

Commenting on the draft NICE quality standard for health professionals on treating severe sepsis, Julie Mellor, the Parliamentary and Health Service Ombudsman, said: We are pleased NICE has produced this guidance following our recommendation to ensure faster diagnosis and treatment...

Commenting on the Care Quality Commission's The state care in NHS acute hospitals: 2014 to 2016: Findings from the end of CQC’s programme of NHS acute comprehensive inspections, Parliamentary and Health Service Ombudsman Executive Director of External Affairs and Insight...

The BMJ Supportive and Palliative Care journal has today published a new research paper on commissioning palliative care services, which found significant variation in end of life care across the country. Commenting on the paper, Alex Robertson, Executive Director of...

Commenting on the report by the Public Administration and Constitutional Affairs Committee called Will the NHS never learn? Follow-up to PHSO report ‘Learning from Mistakes’ on the NHS in England, published today Parliamentary and Health Service Ombudsman Julie Mellor said...

Parliamentary and Health Service Ombudsman Dame Julie Mellor said: I am delighted that Rob Behrens has been recommended to Parliament as the new Chair and Ombudsman. ‘Rob has considerable experience of complaint handling from his time as independent adjudicator for...