Media statements

Parliamentary and Health Service Ombudsman Julie Mellor said: We are the final tier of the complaints system and our job is to give final decisions on complaints about public services. We help 27,000 people every year. Because we are doing...

A Parliamentary and Health Service Ombudsman spokesperson said: 'Every time someone has a poor experience of our service it really matters to us and we work hard to put things right. 'As announced last month, we've embarked on the second...

Parliamentary and Health Service Ombudsman Julie Mellor said: 'When public services fail, it can have serious effects on us as individuals. We know that when people complain, they often want three simple things: an explanation of what went wrong, an...