Media statements | Public Service Ombudsman

Ombudsman welcomes sepsis improvement measures

1 January 2015

Julie Mellor, the Parliamentary and Health Service Ombudsman, said: We warmly welcome these actions across the health system on recognising and treating sepsis, which taken together could help save up to 12,500 lives each year. 'The measures will also be...

Media statements

Parliamentary and Health Service Ombudsman responds to the Patients Association

10 December 2014

Parliamentary and Health Service Ombudsman Julie Mellor said: We are the final tier of the complaints system and our job is to give final decisions on complaints about public services. We help 27,000 people every year. Because we are doing...

Media statements

Statement on Patients Association report

18 November 2014

A Parliamentary and Health Service Ombudsman spokesperson said: 'Every time someone has a poor experience of our service it really matters to us and we work hard to put things right. 'As announced last month, we've embarked on the second...

Media statements

Statement on our systemic investigation into quality of NHS investigations of avoidable harm

20 October 2014

Parliamentary and Health Service Ombudsman Julie Mellor said: 'When public services fail, it can have serious effects on us as individuals. We know that when people complain, they often want three simple things: an explanation of what went wrong, an...

Media statements

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