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Landmark decision to make lives of mothers and babies safer
28 January 2015
Our casework revealed that the lives of mothers and babies could be put at risk because of an inherent conflict of interest in the supervision of midwives. The King's Fund was commissioned by the Nursing and Midwifery Council to draw...
Media statements
Ombudsman comments on Victims' Code
27 January 2015
Parliamentary and Health Service Ombudsman, Julie Mellor, said: We have seen examples where victims have been let down because agencies have failed to recognise the rights they are entitled to under the Victims’ Code. 'We welcome Baroness Newlove’s review especially...
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Ombudsman comments on dental charging study by Which?
19 January 2015
Parliamentary and Health Service Ombudsman, Julie Mellor, said: We know from our casework that dentists as well as patients are confused about NHS dental charges and that dentists need to communicate better with their patients. We will soon be publishing...
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Ombudsman welcomes sepsis improvement measures
1 January 2015
Julie Mellor, the Parliamentary and Health Service Ombudsman, said: We warmly welcome these actions across the health system on recognising and treating sepsis, which taken together could help save up to 12,500 lives each year. 'The measures will also be...
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Statement on Patients Association report
18 November 2014
A Parliamentary and Health Service Ombudsman spokesperson said: 'Every time someone has a poor experience of our service it really matters to us and we work hard to put things right. 'As announced last month, we've embarked on the second...
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