Ombudsman calls for health and social care integration following King’s Fund report
15 September 2016
Commenting on The King's Fund and Nuffield Trust's report on social care, Parliamentary and Health Service Ombudsman Julie Mellor said: Our investigations have uncovered that older patients often fall through the cracks between health and social care when discharged from...
Ombudsman publishes Service Charter with clear service commitments
26 July 2016
The Parliamentary and Health Service Ombudsman has today published a set of quality standards, which are commitments to people who use the service about what they can expect from it. The quality standards, available in the form of a Service...
Ombudsman calls for culture change in how NHS investigates avoidable deaths
19 July 2016
A report published today calls for a no-blame culture in which leaders and staff in every NHS organisation feel confident to openly investigate complaints, in order to learn from them and improve patient safety. The report, Learning from Mistakes ,...
Alan Graham joins the board as Non-Executive Director
7 July 2016
We are very pleased to announce that Alan Graham MBE has joined the board as a Non-Executive Director and Chairman of the Audit & Risk Committee, and brings to our organisation his vast experience of both financial services and the...
Elisabeth Davies joins the board as Non-Executive Director
7 July 2016
We are delighted to welcome Elisabeth Davies to the board as a non-executive director. Elisabeth brings valuable experience to our organisation from her career in consumer engagement. She has a deep-seated belief in developing services that are truly consumer focused...