News

The Ombudsman has written to homecare medicine provider, Sciensus, outlining his concerns about complaints PHSO has received about its complaint handling, and issues complainants have experienced with its service. In his letter, the Ombudsman asks Sciensus to urgently review how...

Ombudsman Rob Behrens responds to The Law Society publishing Proposals for a 21st Century Justice System, a report on changes to the civil justice system which would improve access to justice. Rob Behrens said: “When things go wrong in public...

The Ombudsman has written to the Norfolk and Suffolk NHS Foundation Trust, following the Trusts appearance before the Norfolk Health Overview and Scrutiny Committee. The Committee met to consider the findings of a report into the way the Trust recorded...

Doctors missed a man’s stroke which led him to suffer another one and go temporarily blind. The man said that the experience had changed him from ‘an outgoing social person, to a sheltered man living in fear that he is...

Ombudsman Rob Behrens comments on University Hospitals Birmingham NHS Foundation Trust (UHB) review into culture that was published today. “Patient safety must be a priority, but for that to happen, the Trust has to listen to its staff and patients...