Press releases

Women refused sterilisation because they might regret it

1 May 2026

NHS commissioned services should operate fairly, transparently and with clear clinical rationale, the Parliamentary and Health Service Ombudsman (PHSO) has said following an investigation which found that an NHS body denied women, but not men, NHS funding for sterilisation. This...

Press releases

Knife attack might not have happened if mental health care had been better

30 April 2026

A knife attack might have been prevented if the perpetrator had received better mental health care, an investigation by England’s Health Ombudsman has found. In November 2020, a 31-year-old man stabbed a man in his thirties, just one month after...

Press releases

New Ombudsman strategy aims to turn complaints into catalyst for public service improvement

21 April 2026

The Parliamentary and Health Service Ombudsman (PHSO) has launched its new five-year strategy , marking a renewed commitment to delivering fair and impartial justice for individuals and a greater focus on its role in improving public services. The Ombudsman investigates...

Press releases

Teenager had to tell his Deaf mother that her father might die after hospital failed to provide interpreters

11 February 2026

Hospital staff used a teenage boy to tell his Deaf mother that her father might die that day, an investigation by England’s Health Ombudsman has found. The boy’s grandfather, Alan Graham, 75, was born Deaf and his first language was...

Press releases

Ombudsman’s investigation triggers review of cancer treatment wait times at NHS Trust

14 January 2026

An investigation by England’s Health Ombudsman following the death of a 67-year-old woman has triggered a systemic review of cancer treatment and diagnosis wait times at Mid and South Essex NHS Foundation Trust. The Parliamentary and Health Service Ombudsman (PHSO)...

Press releases

Hospital treatment delay led to avoidable death of man with disabilities

10 December 2025

A 45-year-old man with disabilities could still be alive if he had been given antibiotics earlier, an Ombudsman investigation has found. The father-of-two died after he was referred to hospital for intravenous (IV) antibiotics for a urine infection but had...

Press releases

Doctors told man with terminal illness that he would be okay

4 December 2025

Doctors failed to tell a father of seven that he had a terminal illness and gave him false reassurance that he would be all right, an investigation by England’s Health Ombudsman has found. William Chapman, known as Syd, died eight...

Press releases

National Ombudsman visits East London

30 September 2025

Parliamentary and Health Service Ombudsman (PHSO) Paula Sussex CBE will be in East London for her first roadshow to hear from NHS staff, charities and advocacy groups about issues affecting the local community. PHSO looks into complaints from members of...

Press releases

Windrush Compensation Scheme improvements called for after another family impacted by failings

18 September 2025

The Parliamentary Ombudsman has called for improvements to the Windrush Compensation Scheme after it failed to provide proper compensation to a family, a year after other similar failings had been identified. In 2024 the Parliamentary and Health Service Ombudsman (PHSO)...

Press releases

Charity Commission fails to comply with Ombudsman’s findings

9 September 2025

The Parliamentary and Health Service Ombudsman (PHSO) has called on Parliament to hold the Charity Commission to account after it failed to comply with recommendations following an investigation into its handling of concerns about sexual abuse. PHSO investigated two cases...

Press releases

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