Press releases

Hospital staff used a teenage boy to tell his Deaf mother that her father might die that day, an investigation by England’s Health Ombudsman has found. The boy’s grandfather, Alan Graham, 75, was born Deaf and his first language was...

An investigation by England’s Health Ombudsman following the death of a 67-year-old woman has triggered a systemic review of cancer treatment and diagnosis wait times at Mid and South Essex NHS Foundation Trust. The Parliamentary and Health Service Ombudsman (PHSO)...

A 45-year-old man with disabilities could still be alive if he had been given antibiotics earlier, an Ombudsman investigation has found. The father-of-two died after he was referred to hospital for intravenous (IV) antibiotics for a urine infection but had...

Doctors failed to tell a father of seven that he had a terminal illness and gave him false reassurance that he would be all right, an investigation by England’s Health Ombudsman has found. William Chapman, known as Syd, died eight...

Parliamentary and Health Service Ombudsman (PHSO) Paula Sussex CBE will be in East London for her first roadshow to hear from NHS staff, charities and advocacy groups about issues affecting the local community. PHSO looks into complaints from members of...

The Parliamentary Ombudsman has called for improvements to the Windrush Compensation Scheme after it failed to provide proper compensation to a family, a year after other similar failings had been identified. In 2024 the Parliamentary and Health Service Ombudsman (PHSO)...

The Parliamentary and Health Service Ombudsman (PHSO) has called on Parliament to hold the Charity Commission to account after it failed to comply with recommendations following an investigation into its handling of concerns about sexual abuse. PHSO investigated two cases...

England’s Health Ombudsman has warned of concerns about the diagnosis and care of stroke patients after the number of its investigations rose by two-thirds. The Ombudsman is urging clinicians to act quickly when they suspect a stroke, even if the...

Thousands of students have been hit by a system error from the Student Loans Company (SLC) which meant their loans were not written off, the Parliamentary Ombudsman has found. The Ombudsman has called on the SLC to make improvements to...

Repeated failings in the way scans are read are leading to delays in cancer diagnosis, unnecessary operations and avoidable deaths, England’s Health Ombudsman has warned. Since publishing a report four years ago which highlighted mistakes in the way digital images...