Press releases

Ombudsman calls for national review of former NHS Trust’s failure to keep patients safe

12 June 2019

The Parliamentary and Health Service Ombudsman has today called for a national review into years of potential failings to ensure patient safety at the North Essex Partnership University NHS Foundation Trust (NEP) [1] . This follows the Ombudsman’s investigations into...

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Surgery error left man in pain and needing second operation, Ombudsman finds

24 May 2019

A man had to have the same operation twice after a surgical error meant a painful lump was not removed from his back, an investigation by the Parliamentary and Health Service Ombudsman has found. The routine operation to remove a...

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Mother of murder victim failed by probation provider, Ombudsman finds

25 April 2019

A grieving family was let down by Dorset, Devon & Cornwall Community Rehabilitation Company (CRC) due to a number of failings after the tragic murder of their son and brother Adrian Munday, an investigation by the Parliamentary and Health Service...

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Eye-removal operation was avoidable, Ombudsman finds

27 March 2019

A man lost his eye due to NHS failures in treating an eye infection, causing him significant distress and leaving him unable to work or drive, an investigation by the Parliamentary and Health Service Ombudsman has found. Failure to diagnose...

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Ombudsman to change way it uses clinical advice in NHS-casework

21 March 2019

The Parliamentary and Health Service Ombudsman has today published its response to a Review of the way it uses clinical advice in NHS-related casework. The Review Steering Group, chaired by Sir Alex Allan KCB, PHSO non-executive board member, with independent...

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Death of woman after routine operation was avoidable, Ombudsman finds

26 February 2019

A grandmother’s death following a low-risk, routine hip replacement operation was avoidable, an investigation by the Parliamentary and Health Service Ombudsman has found. A catalogue of errors at East Lancashire Hospitals NHS Trust, including failing to properly monitor and treat...

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Failure of Care Quality Commission to make sure NHS employs ‘fit and proper’ directors

19 December 2018

A Parliamentary and Health Service Ombudsman report published today reveals significant weaknesses in the way the Care Quality Commission (CQC) used the NHS ‘fit and proper’ person test. The Ombudsman carried out an independent investigation into a whistle-blower’s complaint about...

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Elderly man with Alzheimer’s disease died when agency failed to provide night care

18 November 2018

An elderly man with Alzheimer’s disease died following a fall from bed when an agency night carer failed to attend his home. A Parliamentary and Health Service Ombudsman investigation found service failings by the nursing agency and made recommendations to...

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Independent study calls for Ombudsman to have greater powers

12 November 2018

The Parliamentary and Health Service Ombudsman could provide justice for more people if it had the power to launch investigations without the need for a formal complaint, according to an independent review published today. The review led by the Ombudsman...

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Sir Liam Donaldson appointed Independent Adviser to Ombudsman's clinical advice review

14 September 2018

The Parliamentary and Health Service Ombudsman announced today that former Chief Medical Officer, Sir Liam Donaldson has been appointed as Independent Adviser to a major review of the Ombudsman’s clinical advice process. The Ombudsman has also announced today the launch...

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