Press releases

Gloucestershire Care Services NHS Trust failed in its duty to provide good clinical care for a boy with a life-threatening condition, an investigation by the Parliamentary and Health Service Ombudsman (PHSO) has found. Dylan Gray was born with congenital central...

The Parliamentary and Health Service Ombudsman has today called for a national review into years of potential failings to ensure patient safety at the North Essex Partnership University NHS Foundation Trust (NEP) [1]. This follows the Ombudsman’s investigations into the...

A man had to have the same operation twice after a surgical error meant a painful lump was not removed from his back, an investigation by the Parliamentary and Health Service Ombudsman has found. The routine operation to remove a...

A grieving family was let down by Dorset, Devon & Cornwall Community Rehabilitation Company (CRC) due to a number of failings after the tragic murder of their son and brother Adrian Munday, an investigation by the Parliamentary and Health Service...

A man lost his eye due to NHS failures in treating an eye infection, causing him significant distress and leaving him unable to work or drive, an investigation by the Parliamentary and Health Service Ombudsman has found. Failure to diagnose...

The Parliamentary and Health Service Ombudsman has today published its response to a Review of the way it uses clinical advice in NHS-related casework. The Review Steering Group, chaired by Sir Alex Allan KCB, PHSO non-executive board member, with independent...

A grandmother’s death following a low-risk, routine hip replacement operation was avoidable, an investigation by the Parliamentary and Health Service Ombudsman has found. A catalogue of errors at East Lancashire Hospitals NHS Trust, including failing to properly monitor and treat...

A Parliamentary and Health Service Ombudsman report published today reveals significant weaknesses in the way the Care Quality Commission (CQC) used the NHS ‘fit and proper’ person test. The Ombudsman carried out an independent investigation into a whistle-blower’s complaint about...

An elderly man with Alzheimer’s disease died following a fall from bed when an agency night carer failed to attend his home. A Parliamentary and Health Service Ombudsman investigation found service failings by the nursing agency and made recommendations to...

The Parliamentary and Health Service Ombudsman could provide justice for more people if it had the power to launch investigations without the need for a formal complaint, according to an independent review published today. The review led by the Ombudsman...