Press releases

A 60-year-old man was denied potentially life-saving treatment after a hospital failed to diagnose his liver cancer for five months. Richard Excell, from Devon, was diagnosed with terminal liver cancer at Royal Devon and Exeter Hospital in December 2020. He...

A man who unnecessarily paid over £8,500 in child support has received the money back after the national Ombudsman found failings by Child Maintenance Service (CMS). Mr E was contacted by CMS in 2014 following the breakdown of a relationship...

A grandfather and keen biker was wrongly denied a licence to ride his motorcycles for over three years, according to the national Ombudsman. Paul Olsen, a graphic designer who airbrushed the pearl surface of the original Star Trek Motion Picture...

The death of a 75-year-old man five days before he was due to marry his partner was avoidable and the result of failures in care, according to the national Ombudsman. Andy Shewan and June Richards were set to wed in...

A live-in carer was underpaid by £250,000 and a man with complex care needs put at risk after Hounslow Clinical Commissioning Group (CCG) failed to properly assess and provide for his health care, the UK national Ombudsman has found. Hounslow...

How central Government handles complaints about services will be transformed by new Complaint Standards unveiled today by the public services watchdog. The UK Central Government Complaint Standards have been developed by the Parliamentary and Health Service Ombudsman (PHSO), in collaboration...

Communication failures by the DVLA about what a campervan is leave people confused. This is a failure of DVLA’s role, according to the national Ombudsman. The Parliamentary and Health Services Ombudsman (PHSO) investigated two cases brought by people who converted...

Those most likely to have used the NHS during the pandemic are least likely to have complained if they were unhappy with the service, according to a new survey. The survey by the Parliamentary and Health Service Ombudsman (PHSO) found...

A 65-year-old man died after doctors failed to notice serious abnormalities on his X-ray, an investigation by the Parliamentary and Health Service Ombudsman has revealed. The investigation comes a year after a landmark report by the Ombudsman highlighted failings in...

A woman who reported a sexual assault overseas was “treated with contempt” and failed by the Foreign, Commonwealth and Development Office (FCDO), the public services watchdog has found. Ms B contacted FCDO to report that she had been raped while...