Press releases

Communication failures by the DVLA about what a campervan is leave people confused. This is a failure of DVLA’s role, according to the national Ombudsman. The Parliamentary and Health Services Ombudsman (PHSO) investigated two cases brought by people who converted...

How central Government handles complaints about services will be transformed by new Complaint Standards unveiled today by the public services watchdog. The UK Central Government Complaint Standards have been developed by the Parliamentary and Health Service Ombudsman (PHSO), in collaboration...

Those most likely to have used the NHS during the pandemic are least likely to have complained if they were unhappy with the service, according to a new survey. The survey by the Parliamentary and Health Service Ombudsman (PHSO) found...

A 65-year-old man died after doctors failed to notice serious abnormalities on his X-ray, an investigation by the Parliamentary and Health Service Ombudsman has revealed. The investigation comes a year after a landmark report by the Ombudsman highlighted failings in...

A woman who reported a sexual assault overseas was “treated with contempt” and failed by the Foreign, Commonwealth and Development Office (FCDO), the public services watchdog has found. Ms B contacted FCDO to report that she had been raped while...

The Parliamentary and Health Service Ombudsman (PHSO) and the Local Government and Social Care Ombudsman (LGSCO) have released new guidance to tackle common and repeated mistakes seen in the aftercare of patients receiving support under the Mental Health Act. PHSO...

The Environment Agency (the Agency) caused prolonged suffering and years of uncertainty to a South-West family business when it refused to fix mistakes made during an application to harness a renewable energy source.   Brothers Steve and Ewan Earl run a...

Public services would be significantly improved if complaints made about central Government departments were easier to make and quickly resolved, the public sector watchdog has said, as new Complaint Standards are unveiled by the Parliamentary and Health Service Ombudsman. Published...

A man died after an NHS trust failed to diagnose and treat sepsis quickly enough, a Parliamentary and Health Service Ombudsman investigation has found. Stephen Durkin, a factory worker from Hereford, died after suffering organ failure from sepsis. The life-threatening...

Over 118,000 people with disabilities and health problems are facing injustice by the Department of Work and Pensions after being denied the right to compensation following a government blunder over benefit payments, the Parliamentary and Health Service Ombudsman has said...