Press releases

Vulnerable patients with mental health conditions are being badly let down by the NHS, causing them and their families needless suffering and distress, according to a Parliamentary and Health Service Ombudsman report published today. The Ombudsman has also found that...

A young woman’s death from anorexia nervosa would have been prevented had the NHS provided appropriate care and treatment, according to a Parliamentary and Health Service Ombudsman (PHSO) report published today. Averil Hart died on 15 December 2012, aged only...

New data on complaints about government departments and their agencies in 2016-17 was published by the Parliamentary and Health Service Ombudsman (PHSO) today. The report shows the Ombudsman handled almost 7,000 complaints about central government last year and completed a...

Older vulnerable people are often reliant on relatives to raise concerns when things go wrong in hospital, yet over half (51%) of family members with a concern say it is difficult to complain about the hospital care or treatment of...

Adopting an integrated approach to investigating complaints about health and social care has led to significant benefits, according to a new report by the Local Government Ombudsman (LGO) and Parliamentary and Health Service Ombudsman (PHSO). Published today, the report explains...

Incorrect decisions, delays and wrong advice are the top reasons for the Parliamentary and Health Service Ombudsman upholding the highest proportion of complaints about the Home Office than any other government department, a report published today reveals. The report outlines...

People who complain to the NHS are often denied the answers they so desperately need, leaving them no choice but to bring their complaints to the Ombudsman’s service.

Vulnerable drivers have been left in limbo for years as a result of major failings by the Driver and Vehicle Licensing Agency (DVLA) in assessing people’s fitness to drive.

The Parliamentary and Health Service Ombudsman has today published a set of quality standards, which are commitments to people who use the service about what they can expect from it. The quality standards, available in the form of a Service...

A report published today calls for a no-blame culture in which leaders and staff in every NHS organisation feel confident to openly investigate complaints, in order to learn from them and improve patient safety. The report, Learning from Mistakes, published...