Press releases

Man gets back more than £8.5k of wrongly paid child support

26 January 2023

A man who unnecessarily paid over £8,500 in child support has received the money back after the national Ombudsman found failings by Child Maintenance Service (CMS). Mr E was contacted by CMS in 2014 following the breakdown of a relationship...

Press releases

Grandfather wrongly denied motorcycle licence for three years

2 January 2023

A grandfather and keen biker was wrongly denied a licence to ride his motorcycles for over three years, according to the national Ombudsman. Paul Olsen, a graphic designer who airbrushed the pearl surface of the original Star Trek Motion Picture...

Press releases

Man died days before wedding to his partner of 40 years due to hospital failings

23 November 2022

The death of a 75-year-old man five days before he was due to marry his partner was avoidable and the result of failures in care, according to the national Ombudsman. Andy Shewan and June Richards were set to wed in...

Press releases

Carer underpaid by £250K after CCG failed to provide correct care funding

25 October 2022

A live-in carer was underpaid by £250,000 and a man with complex care needs put at risk after Hounslow Clinical Commissioning Group (CCG) failed to properly assess and provide for his health care, the UK national Ombudsman has found. Hounslow...

Press releases

DVLA's poor communication causes confusion for campervan owners

12 October 2022

Communication failures by the DVLA about what a campervan is leave people confused. This is a failure of DVLA’s role, according to the national Ombudsman. The Parliamentary and Health Services Ombudsman (PHSO) investigated two cases brought by people who converted...

Press releases

New Standards will improve the way complaints are handled in central Government

12 October 2022

How central Government handles complaints about services will be transformed by new Complaint Standards unveiled today by the public services watchdog. The UK Central Government Complaint Standards have been developed by the Parliamentary and Health Service Ombudsman (PHSO), in collaboration...

Press releases

Older generations most likely to use the NHS but least likely to complain if unhappy

6 October 2022

Those most likely to have used the NHS during the pandemic are least likely to have complained if they were unhappy with the service, according to a new survey. The survey by the Parliamentary and Health Service Ombudsman (PHSO) found...

Press releases

Man died after doctors missed opportunities to identify abnormalities on his X-ray

20 July 2022

A 65-year-old man died after doctors failed to notice serious abnormalities on his X-ray, an investigation by the Parliamentary and Health Service Ombudsman has revealed. The investigation comes a year after a landmark report by the Ombudsman highlighted failings in...

Press releases

Woman assaulted overseas told: ‘carry on with your holiday and enjoy it’ by Foreign Office

29 April 2022

A woman who reported a sexual assault overseas was “treated with contempt” and failed by the Foreign, Commonwealth and Development Office (FCDO), the public services watchdog has found. Ms B contacted FCDO to report that she had been raped while...

Press releases

Health and social care watchdogs release joint guidance to tackle common mistakes seen in the aftercare of mental health in-patients

8 April 2022

The Parliamentary and Health Service Ombudsman (PHSO) and the Local Government and Social Care Ombudsman (LGSCO) have released new guidance to tackle common and repeated mistakes seen in the aftercare of patients receiving support under the Mental Health Act. PHSO...

Press releases

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