Press releases

As ombudsman organisations from across the globe gather in Manchester this week, the International Ombudsman Institute (IOI) has ‘strongly endorsed’ support for the Parliamentary and Health Service Ombudsman (PHSO) to have access to ‘safe space’. Proposed new UK Government legislation...

Three vulnerable people living in the UK were locked out of accessing the justice system to challenge deportation orders because of conflicting government procedures and lengthy delays. These are the findings of a Parliamentary and Health Service Ombudsman (PHSO) investigation...

The Parliamentary and Health Service Ombudsman (PHSO) has found failings in the way the Department for Work and Pensions (DWP) communicated changes to women’s State Pension age. The 1995 Pensions Act changed the law so that women would no longer...

The Parliamentary and Health Service Ombudsman (PHSO) has written to the Government urging it to prioritise improvements to NHS imaging services as part of the health sector's recovery from the COVID-19 pandemic. The letter highlights findings from the Ombudsman's report...

A man who had lived legally in the UK since 1962 had his passport confiscated and was threatened with forcible removal from the UK, the Parliamentary and Health Service Ombudsman (PHSO) has found. Mr V was a Jamaican national who...

HS2 Ltd (HS2) failed to properly engage and communicate with a member of the public over the sale of their family home to make way for the line and repeatedly mismanaged the case, according to a Parliamentary and Health Service...

Too many people who complain about public service failures are not getting the answers they need and are being forced to bring their unresolved complaints to the Parliamentary and Health Service Ombudsman (PHSO). Today PHSO has begun to routinely publish...

Vulnerable people with complex care needs are footing the bill for care that should be covered by the NHS, according to a new report by the Parliamentary and Health Service Ombudsman (PHSO). Incorrect and delayed decisions about NHS-funded care packages...

Ombudsman finds failings at UK Visas and Immigration (UKVI) as Windrush claimant waited over a year before getting a decision. Mr R applied to remain in the UK via the Windrush Scheme in May 2018. Mr R had his own...

Today, the Parliamentary and Health Service Ombudsman presented a report to Parliament painting a raw picture of an NHS complaints system in urgent need of reform and investment. Drawing on the experiences of members of the public and NHS staff...