Press releases

HS2 Ltd (HS2) failed to properly engage and communicate with a member of the public over the sale of their family home to make way for the line and repeatedly mismanaged the case, according to a Parliamentary and Health Service...

Too many people who complain about public service failures are not getting the answers they need and are being forced to bring their unresolved complaints to the Parliamentary and Health Service Ombudsman (PHSO). Today PHSO has begun to routinely publish...

Vulnerable people with complex care needs are footing the bill for care that should be covered by the NHS, according to a new report by the Parliamentary and Health Service Ombudsman (PHSO). Incorrect and delayed decisions about NHS-funded care packages...

Ombudsman finds failings at UK Visas and Immigration (UKVI) as Windrush claimant waited over a year before getting a decision. Mr R applied to remain in the UK via the Windrush Scheme in May 2018. Mr R had his own...

Today, the Parliamentary and Health Service Ombudsman presented a report to Parliament painting a raw picture of an NHS complaints system in urgent need of reform and investment. Drawing on the experiences of members of the public and NHS staff...

The Parliamentary and Health Service Ombudsman (PHSO) is calling on the UK Government to give clarity about its plans for a robust and independent lessons-learned exercise into the handling of the Covid-19 pandemic. The Ombudsman says that while it was...

Today the Parliamentary and Health Service Ombudsman publishes its first annual Ombudsman’s Casework Report. The Report shows the wide range of cases the organisation concluded in 2019. As well as serious complaints about the NHS in England, the report includes...

A new survey published today by the Parliamentary and Health Service Ombudsman found that one in five people did not feel safe while in the care of the NHS mental health service that treated them. Over half of people with...

A man’s death could have been avoided if the Calderdale and Huddersfield NHS Foundation Trust had operated on his twisted bowel, the Parliamentary and Health Service Ombudsman (PHSO) has found. Mr A, an otherwise healthy 71-year-old man, died when his...

The Parliamentary and Health Service Ombudsman has found serious failings at James Paget University Hospitals NHS Foundation Trust after a six-month-old baby died because his heart defect was not diagnosed and treated, despite multiple opportunities to do so. On 2...