Press releases

The Parliamentary and Health Service Ombudsman is asking people to help shape its new service promises in a public consultation, which opened today. It has been developed following extensive conversations with people about their experiences and expectations of the service...

Poor handling of immigration-related complaints is a key reason why the Parliamentary and Health Service Ombudsman upholds almost seven in ten complaints about the Home Office, according to a new report published today. The top reason for the complaints were...

Too many unresolved complaints are being taken to the Parliamentary and Health Service Ombudsman which could have been resolved by public services locally, meaning that people are left waiting longer for answers and that much needed service improvements are delayed...

A report published today has revealed that, similar to last year, the top three reasons for hospital complaints investigated by the Parliamentary and Health Service Ombudsman in the last financial year (2014-15) were poor communication, errors in diagnosis and poor...

A new Parliamentary and Health Service Ombudsman report shows the impact public service failures and poor complaint handling in the NHS in England and UK government departments can have on the public. The report contains 121 summaries of complaints which...

The Parliamentary and Health Service Ombudsman has published a report containing a snapshot of summaries of the complaints it has investigated over a two month period, during which it upheld 41% of the complaints it investigated. The report contains summaries...

New research published today shows that just one-third of people that are unhappy after using a public service actually make a complaint, despite an overwhelming number feeling that they should. The research by the Parliamentary & Health Service Ombudsman service...

The joint investigation by the Parliamentary and Health Service Ombudsman and the Local Government Ombudsman found the woman was left without the right care package for more than a year, because of a dispute between Sheffield City Council and Sheffield...

End of life care could be improved for up to 355,000 people a year in England, according to a report published today by the Parliamentary and Health Service Ombudsman. The report highlights tragic cases where people's suffering could have been...

A young farmer has now received the £45k he was denied by the Rural Payments Agency, following a Parliamentary and Health Service Ombudsman investigation. The farmer, in his 20s, from Herefordshire had been complaining to the Rural Payments Agency for...