Press releases

A report published today has revealed that, similar to last year, the top three reasons for hospital complaints investigated by the Parliamentary and Health Service Ombudsman in the last financial year (2014-15) were poor communication, errors in diagnosis and poor...

A new Parliamentary and Health Service Ombudsman report shows the impact public service failures and poor complaint handling in the NHS in England and UK government departments can have on the public. The report contains 121 summaries of complaints which...

The Parliamentary and Health Service Ombudsman has published a report containing a snapshot of summaries of the complaints it has investigated over a two month period, during which it upheld 41% of the complaints it investigated. The report contains summaries...

New research published today shows that just one-third of people that are unhappy after using a public service actually make a complaint, despite an overwhelming number feeling that they should. The research by the Parliamentary & Health Service Ombudsman service...

The joint investigation by the Parliamentary and Health Service Ombudsman and the Local Government Ombudsman found the woman was left without the right care package for more than a year, because of a dispute between Sheffield City Council and Sheffield...

End of life care could be improved for up to 355,000 people a year in England, according to a report published today by the Parliamentary and Health Service Ombudsman. The report highlights tragic cases where people's suffering could have been...

A young farmer has now received the £45k he was denied by the Rural Payments Agency, following a Parliamentary and Health Service Ombudsman investigation. The farmer, in his 20s, from Herefordshire had been complaining to the Rural Payments Agency for...

A woman in her 90s suffered serious bruising to her face just before she died after falling in hospital, a Parliamentary and Health Service Ombudsman investigation found. The vulnerable partially sighted lady was admitted to University Hospital Southampton NHS Trust...

A man died because of a blood clot in a vein after two GPs in Yorkshire failed to adequately assess him, an investigation by the Parliamentary and Health Service Ombudsman found. The man, who endured several weeks of pain in...

An elderly woman’s family has received £26,000 after a Parliamentary and Health Service Ombudsman investigation found that she had lost out on three years of help with housing benefits