Press releases

Complaints about avoidable deaths and delayed cancer diagnosis not being dealt with properly by the NHS, Ombudsman report reveals

31 October 2016

People who complain to the NHS are often denied the answers they so desperately need, leaving them no choice but to bring their complaints to the Ombudsman’s service.

Press releases

New report shines a light on major failings by the DVLA in assessing people’s fitness to drive

19 October 2016

Vulnerable drivers have been left in limbo for years as a result of major failings by the Driver and Vehicle Licensing Agency (DVLA) in assessing people’s fitness to drive.

Press releases

Ombudsman publishes Service Charter with clear service commitments

26 July 2016

The Parliamentary and Health Service Ombudsman has today published a set of quality standards, which are commitments to people who use the service about what they can expect from it. The quality standards, available in the form of a Service...

Press releases

Ombudsman calls for culture change in how NHS investigates avoidable deaths

19 July 2016

A report published today calls for a no-blame culture in which leaders and staff in every NHS organisation feel confident to openly investigate complaints, in order to learn from them and improve patient safety. The report, Learning from Mistakes, published...

Press releases

Ombudsman report highlights the devastating impact of service failures and poor complaints handling across the public sector

24 May 2016

A new report reveals that too many people who complain to the NHS are not getting the answers they deserve when things go wrong. This latest snapshot of investigations by the Parliamentary and Health Service Ombudsman shows the devastating consequences...

Press releases

Vulnerable patients and their families suffering harrowing ordeals due to poor hospital discharge

11 May 2016

Patients are being sent home alone, afraid and unable to cope and in some cases without their relatives or carers being told, resulting in devastating consequences, according to a report by the Parliamentary and Health Service Ombudsman published today. The...

Press releases

New report puts GP complaint handling in the spotlight and shows practices how to do it better

18 March 2016

A new report published today shows that whilst more than half of GP practices are handling complaints well others are falling short, leading to lost opportunities to improve patient care. The findings in the report are based on a review...

Press releases

People not given answers when they complain to NHS, latest ombudsman report reveals

1 March 2016

Some people who complain to the NHS are not getting the answers they desperately need meaning they are forced to bring their complaints to the Ombudsman service to get answers. The Parliamentary and Health Service Ombudsman's latest snapshot of cases...

Press releases

Frail older people too afraid to complain about poor care

30 December 2015

Many older people are afraid to raise the alarm when something goes wrong in their care and worry about what will happen to them if they do, according to a new report published today. The report, called Breaking down the...

Press releases

Devastated families left without answers as avoidable death and harm incidents aren’t being investigated properly by hospitals across England

8 December 2015

Nearly three quarters of hospital investigations into complaints about avoidable harm and death claimed there were no failings in the care given, despite the Parliamentary and Health Service Ombudsman's investigations of the same incidents uncovering serious failings. The wide-ranging review...

Press releases

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