Press releases

A new report published today shows that whilst more than half of GP practices are handling complaints well others are falling short, leading to lost opportunities to improve patient care. The findings in the report are based on a review...

Some people who complain to the NHS are not getting the answers they desperately need meaning they are forced to bring their complaints to the Ombudsman service to get answers. The Parliamentary and Health Service Ombudsman's latest snapshot of cases...

Many older people are afraid to raise the alarm when something goes wrong in their care and worry about what will happen to them if they do, according to a new report published today. The report, called Breaking down the...

Nearly three quarters of hospital investigations into complaints about avoidable harm and death claimed there were no failings in the care given, despite the Parliamentary and Health Service Ombudsman's investigations of the same incidents uncovering serious failings. The wide-ranging review...

A small, tight-knit community was denied the chance to stay together due to a catalogue of errors by HS2 Ltd, an investigation by the Parliamentary and Health Service Ombudsman has found. A group of six families, from Staffordshire, whose homes...

The Parliamentary and Health Service Ombudsman is asking people to help shape its new service promises in a public consultation, which opened today. It has been developed following extensive conversations with people about their experiences and expectations of the service...

Poor handling of immigration-related complaints is a key reason why the Parliamentary and Health Service Ombudsman upholds almost seven in ten complaints about the Home Office, according to a new report published today. The top reason for the complaints were...

Too many unresolved complaints are being taken to the Parliamentary and Health Service Ombudsman which could have been resolved by public services locally, meaning that people are left waiting longer for answers and that much needed service improvements are delayed...

A report published today has revealed that, similar to last year, the top three reasons for hospital complaints investigated by the Parliamentary and Health Service Ombudsman in the last financial year (2014-15) were poor communication, errors in diagnosis and poor...

A new Parliamentary and Health Service Ombudsman report shows the impact public service failures and poor complaint handling in the NHS in England and UK government departments can have on the public. The report contains 121 summaries of complaints which...